Small Educational Institution's Overall View on SysAid
October 27, 2015
Small Educational Institution's Overall View on SysAid
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with SysAid
I used SysAid at a previous company for help desk ticketing and remote assistance support. It was used by our central IT department that supports the entire school. It addressed problems that didn't allow customers to submit help desk tickets for documentation purposes. Within the ticketing process, users had the option of submitting screenshots showing their issue(s). It also allowed the IT department to remote into customer's workstations to resolve issues remotely.
- SysAid provides an easy to use interface that allows customers to easily understand how to submit help desk tickets.
- SysAid allows the user to insert screenshots directly into the tickets. This allows users to quickly display a particular issue to their IT staff for researching purposes and also allows the user to paint the picture they are trying to get across to IT
- SysAid also allows you to remotely assist users that have the SysAid client installed on their PCs. This allows IT to save time and quickly assist users in realtime.
- The version of SysAid we used was the free version so it had limitations on the amount of users we could have using the product. I'm sure there were other features that we didn't have, but it worked for what we needed it for.
- You have to install the client on each machine that you want to remote into. This was the requirement when I used the product, but that could have since been changed or there may be a better solution with the premium versions.
- SysAid positively impacted our IT staff to improve overall efficiency in tracking and resolving customer's tickets.
- SysAid also positively impacted IT by providing an overall better customer service experience through remote assistance and ticket submittals.
- SysAid allowed our smaller institution to save much needed budget dollars by offering a free version that suited our needs.
- Numara
In my opinion, SysAid is much easier to use than similar products I've used and it allows for remote assistance within the tickets, which is always a plus. With a much easier to use interface, I think any user can figure out how to use the system. Overall, SysAid provided us with a great experience for what we needed at the time.