SysAid Reviews

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Ratings and Reviews
(1-25 of 71)

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Score 10 out of 10
Vetted Review
Verified User
Review Source
  • The value of this application has had a positive ROI since the first year.
  • The software inventory has provided evidence of licensing during audits.
  • The tickets are so easy to fill in and administer that technicians get more work done.
Samuel Laflamme | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
  • The lack of advanced customization makes us do more manual tasks where another ITSM could have automatized it.
  • Before we only had email, so SysAid was a big step up in terms of service and productivity.
  • SysAid is also used by the manager to see which tech is overloaded. It helps balance the load between the technicians.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Negative - having to contact support almost every time I want to do something, so that they can show me where/how to do it.
  • Positive - their support team is amazing and very quick, so when I do need them, I can usually get things done fast.
  • Workflows have added a level of support that we didn't know existed in a product and will be opening up a whole new world of processes we will benefit greatly from.
February 10, 2021

SysAid Review

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • The impact has been positive since in the first year it was reflected in the decrease in work orders due to the use of articles from the knowledge database.
  • The reports module helped us to better present the information about the department's work with the company's management.
  • The projects module is also of great help for a better monitoring of the department's projects
Kevin McCusker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • We have never had a system in place to categorize and keep track of incoming requests, and SysAid had made this an easy transition.
  • SysAid is one of the more affordable options when compared to other products in this space.
  • SysAid was one application that we looked into that provided us the single pane of glass with all the needed features in one easy-to-use cloud-based application.
Eric Mesa | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Return on Investment has been great. We have an on premise setup that is minimal to maintain. Without using SysAid our department would be in disarray.
  • Projects Tool - This has been imperative with our HR team and IT.
  • Inventory Import has been huge. We can attach budget sources, internal asset tags, costs, and purchase dates for devices like iPads and Chromebooks to reference for our replacement cycle.

SysAid Scorecard Summary

Feature Scorecard Summary

Incident and problem management (7)
Organize and prioritize service tickets (71)
Expert directory (57)
Service restoration (49)
Self-service tools (67)
Subscription-based notifications (52)
ITSM collaboration and documentation (63)
ITSM reports and dashboards (65)
ITSM asset management (3)
Configuration mangement (55)
Asset management dashboard (58)
Policy and contract enforcement (38)
Change management (3)
Change requests repository (48)
Change calendar (36)
Service-level management (50)

What is SysAid?

SysAid Technologies Ltd. is a provider of IT Service Management (ITSM) solutions that integrate the essential IT tools into one service desk. Available as a cloud-based or on-premises solution, SysAid's ITIL-certified software streamlines day-to-day IT activities so that administrators can deliver fast and comprehensive support.

Founded in 2002 by Israel Lifshitz, SysAid Technologies boasts a growing user base of over 100,000 IT admins in more than 140 countries worldwide, and is available in 42 languages. With scalable solutions for organizations of all sizes, from SMBs to Fortune 500 corporations, SysAid is deployed at companies in multiple industries.

The vendor states SysAid is committed to delivering first-rate technical support, providing a wide range of services and training initiatives. Their customers, beginners and advanced users alike, can take advantage of personalized web demonstrations, free webinars, training programs, and onsite professional services.

With the goal of simplicity, SysAid further states they aim to uphold its commitment of providing an ease-of-use experience that will simplify the ever-complicated tasks of the IT professional.

SysAid has offices in Israel, Australia, Brazil, and the United States. For more information, visit

SysAid Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Expert directory
  • Supported: Service restoration
  • Supported: Self-service tools
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: ITSM reports and dashboards

ITSM asset management Features

  • Supported: Configuration mangement
  • Supported: Asset management dashboard
  • Supported: Policy and contract enforcement

Change management Features

  • Supported: Change requests repository
  • Supported: Change calendar
  • Supported: Service-level management

Additional Features

  • Supported: Service Orchestration
  • Supported: Service Desk Automation

SysAid Screenshots

Dashboardbi-analytics-overviewIncidentsIncidents ListMarketplaceReports

SysAid Videos

SysAid Integrations

SysAid Competitors

SysAid Pricing

SysAid Customer Size Distribution

Small Businesses (1-50 employees)10%
Mid-Size Companies (51-500 employees)60%
Enterprises (more than 500 employees)30%

SysAid Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesChinese (Simplified), English, French, German, Hebrew, Italian, Japanese, Portuguese, Russian, Spanish

Frequently Asked Questions

What is SysAid?

SysAid is the flagship ITSM and IT help desk software from SysAid Technologies, which offers a rather wide swath of features, supporting asset management (HAM and SAM), remote control, and rich reporting tools.

What is SysAid's best feature?

Reviewers rate Change requests repository highest, with a score of 8.8.

Who uses SysAid?

The most common users of SysAid are from Mid-size Companies and the Information Technology & Services industry.