Overview
What is SysAid?
SysAid is an ITSM platform that enhances service delivery with AI Agents, chatbots, workflow automation, and asset management. AI Copilot categorizes tickets, provides case summaries, and offers sentiment analysis. The AI chatbot, available via chat, email, and Teams, speeds support.
Learn from top reviewers
How SysAid Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Video Reviews
2 videos
SysAid Review: An Integral Tool During The Change of Management Process
02:51
SysAid Review: Performs As A Basic Help Desk Response Tool
02:26
Pricing
Entry-level set up fee?
- Setup fee required
For the latest information on pricing, visithttps://www.sysaid.com/plans?utm_source…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
SysAid Interactive Product Tour
www.sysaid.com
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is SysAid?
SysAid is an IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Adding a new operational layer to IT, AI Agents take the first action, freeing IT teams to focus on optimization, innovation, and bigger challenges. SysAid’s AI is purpose-built for IT, with security and governance built in.
SysAid's workflow automation streamlines processes like employee onboarding and incident management, facilitating task completion and scalability. The asset management feature integrates with the service desk, providing IT teams with data to resolve issues.
SysAid offers insights into team performance with data summaries, forecasts, and recommendations, enabling IT leaders to make informed decisions.
SysAid Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Service restoration
- Supported: Self-service tools
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: ITSM reports and dashboards
ITSM asset management Features
- Supported: Configuration mangement
- Supported: Asset management dashboard
- Supported: Policy and contract enforcement
Change management Features
- Supported: Change requests repository
- Supported: Change calendar
- Supported: Service-level management
SysAid Screenshots
SysAid Video
SysAid for IT Managers
SysAid Integrations
- TeamViewer
- Trello
- Slack
- OneLogin by One Identity
- LogMeIn Rescue
- Skype for Business / Lync (discontinued)
- Microsoft Teams
- Zapier
- CAS
- Atlassian Jira
- Okta
- Microsoft 365
- Nagios Core
- BeyondTrust Remote Support
- Microsoft Azure
- SolarWinds Network Performance Monitor (NPM)
- Shibboleth
- SSO Connector
- Worksafe App
- Google Apps
- ADFS
- OpenAM
- IP Filter
- SSO Connector
- Worksafe App
- Google Apps
- ADFS
- OpenAM
- IP Filter
SysAid Competitors
- Freshservice
- Cherwell Service Management (discontinued)
- ServiceNow IT Service Management
- Jira Service Management
- ManageEngine ServiceDesk Plus
- Zendesk Suite
- BMC Helix Remedyforce
- BMC FootPrints
- TOPdesk
- BMC Track-It!
- EasyVista Service Manager
- CA Service Management, with CA Service Desk Manager
- OpenText Service Manager
- Ivanti LANDESK Service Desk (discontinued)
- BMC Helix ITSM
- NinjaOne
- HaloITSM
- SolarWinds Service Desk (SSD)
SysAid Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Windows, Linux, Mac |
Mobile Application | Apple iOS, Android |
Supported Countries | Global |
Supported Languages | English, Spanish, French, German, Italian, Japanese, Portuguese, Russian, Hebrew, Chinese (Simplified), |
Security |
Frequently Asked Questions
SysAid is an ITSM platform that enhances service delivery with AI Agents, chatbots, workflow automation, and asset management. AI Copilot categorizes tickets, provides case summaries, and offers sentiment analysis. The AI chatbot, available via chat, email, and Teams, speeds support.
Freshservice, Cherwell Service Management (discontinued), and ServiceNow IT Service Management are common alternatives for SysAid.
Reviewers rate Subscription-based notifications highest, with a score of 9.7.
The most common users of SysAid are from Mid-sized Companies (51-1,000 employees).
SysAid Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 10% |
Mid-Size Companies (51-500 employees) | 60% |
Enterprises (more than 500 employees) | 30% |
Comparisons
Compare with
Reviews From Top Reviewers
(1-5 of 181)
SysAid - Simple and easy solution.
Rating: 10 out of 10
April 22, 2025
GT
Vetted Review
Verified User
2 years of experience
- Allowed us to get VIPs up and running ASAP
- Allows us to respond to all tickets same day
- Ensures that valuable time is not spent trying to self service issues without any support
Quick and Easy Management of a customer database and ticket system.
Rating: 10 out of 10
June 12, 2025
LD
Vetted Review
Verified User
4 years of experience
- Productivity has increased due to the simplicity of the software.
- Technicians are able to handle requests promptly.
- Technicians can easily reassign tickets if the task is above their knowledge
- Customers appreciate the communication through the ticket system to keep them informed of their project.
My SysAid Review
Rating: 10 out of 10
May 05, 2025
pa
Vetted Review
Verified User
3 years of experience
- Cost Savings on ITSM tool
- MTTR
Great Tool for ITSM.
Rating: 9 out of 10
December 19, 2024
KS
Vetted Review
Verified User
3 years of experience
- Employee Satisfaction where end users can log their own requests using the self-service portal.
- Reporting allows us to identify recurring issues and trends.
- Automated ticket assignments, SLA tracking, and proactive issue resolution have drastically reduced the time it takes to resolve incidents.
SysAid Helpdesk
Rating: 9 out of 10
February 12, 2025
YA
Vetted Review
Verified User
11 years of experience
- It took people some time to get used to the system.
- The price is not very high compared to the value it provides in comparison to similar systems.