Item: SysAid
Rating: 9
Author: Michal Novák

Overall Satisfaction with SysAid

Use Cases and Deployment Scope

We are using SysAid on daily basis as its our main ticketing system.
Its also our main asset manager as we are using Asset list as our storage manager in our organization. Recently we started using SysAid chatbot. At most times SysAid is working fine. I really appreciate notification tab as it can be very useful in case of any big implementation or outages. From time to time it can for example reset your ticket but at most times its good. Overall 9/10

Pros and Cons

Pros

Ticket managment
Asset management
Ticket history overview

Cons

User interface
Loading time
Signup errors

Return on Investment

Customer experience
Cost save with using SysAid as main software

Key Insights

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

Yes

Did implementation of SysAid go as expected?

Yes

Would you buy SysAid again?

Yes

Likelihood to Recommend

SysAid is perfect when it comes to ticket management.
Creating ticket is simple, list of options is pretty well managed, category pick up is also very solid.
On the other hand SysAid have small bugs like login page error or scenario when you are creating ticket and you click on other tab it can freeze and you wont be able to pick category as it will go blank. Or in some scenarios the SysAid page randomly refresh and your ticket is gone.

SysAid Feature Ratings

Comments

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SysAid review

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