SysAid Your new help desk ticketing software.
July 16, 2024

SysAid Your new help desk ticketing software.

Charles Steck | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Help Desk

Overall Satisfaction with SysAid

We use SysAid for helpdesk ticketing and asset tracking across six organizations. We also use the SysAid product for remote support and software patching.

Pros

  • Helpdesk ticketing.
  • Patch management.
  • Remote support.
  • Ease of use.

Cons

  • No complaints.
  • Cost savings.
  • Quicker trouble resolution.
  • Ease of patch management.
  • Ease of use.
SysAid has made the whole experience much more accessible for everyone.
Immediately, the software is easy to configure, and asset deployment is automated.
It was a lot less expensive, easy to use, and has all the features that you will need. Support is great and easy to work with.

Do you think SysAid delivers good value for the price?

Yes

Are you happy with SysAid's feature set?

Yes

Did SysAid live up to sales and marketing promises?

Yes

Did implementation of SysAid go as expected?

Yes

Would you buy SysAid again?

Yes

cMatrix, 1Password, BlackBerry Protect (CylancePROTECT)
I use the product daily to assist our users with trouble tickets. It is always there and valuable.

SysAid Feature Ratings

Incident and problem management
10.0
Organize and prioritize service tickets
10
Expert directory
10
Service restoration
10
Self-service tools
10
Subscription-based notifications
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
ITSM asset management
10.0
Configuration mangement
10
Asset management dashboard
10
Change management
10.0
Change requests repository
10
Change calendar
10
Service-level management
10

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