We use it as a part of an Analytics-as-a-Service offering for our clients. Clients purchase the service and we create an analytic database that brings together a number of source systems supporting customer service operations, from that database analyses are run based on various hypotheses and visualized using Tableau Server, which clients have purchased seat licenses to log in to and interact with. The administration is handled by myself and my team. The business problem being addressed is not specific to customer service operations, but we utilize it exclusively within that environment; namely, that 5-6 source systems (Automated Call Distributor, Workforce Management System, Quality Assurance System, Customer Satisfaction Surveys, Customer Relationship Management, etc.) are interdependent and yet exist in silos. While all of them are required to operate a CX operation, one can only look at the effectiveness of an operation through the lens of the individual systems. We design a data model to allow querying of data across systems in order to create a full "customer journey" so that the customer experience can be seen from start to finish.