Item: Taskworld
Rating: 2
Author: Verified User

Overall Satisfaction with Taskworld

Use Cases and Deployment Scope

For a fully remote organization, we used Taskworld as our web-based office space. Our entire company used Taskworld to manage our projects, tasks, and workflows. It helped us manage all of our clients as individual projects, and helped us track deliverables (typically blog posts) through the pipeline for every individual account. We loved being able to drag and drop tasks between columns, and the multiple location functionality was really great for our purposes. We also used Taskworld for chat functions; like Slack but built directly within our workspace.

Pros and Cons

Pros

Taskworld is really good for managing projects with many moving parts. The column-task setup lets you organize things visually very well, and the drag-and-drop functionality is great.
Chat is set up well and offers all the functions you might want. Direct messaging, team messages, locked/private channels, custom channels, etc.
Each task can live in multiple locations and be assigned to multiple people all at the same time. Great for teams with many moving parts.

Cons

Taskworld crashed ALL THE TIME. It was so frustrating. You'd notice certain functions not working (like adding an additional location or reassigning a task) and then the whole thing would go down. We lost at least 3 individual business days due to Taskworld acting up.
We often requested features and bug fixes that took forever to be resolved. Taskworld staff was responsive, but issues took too long to resolve. As a small example, the GIF functionality of chat and task communication was down for weeks with no explanation.
Small glitches were frequent and obnoxious. We had to clear caches all the time in hopes that we'd be able to use Taskworld the way it was intended. There were many times employees didn't get notified of their "@ mentions" or weren't seeing notifications at all. It was a nightmare of death by a thousand cuts.

Return on Investment

This would be really hard to measure from an employee standpoint. Not sure!

Alternatives Considered

Basecamp

We used Basecamp very briefly before switching over to Taskworld. Basecamp wasn't nearly as dynamic as Taskworld and served more as a static archive than an active workflow software.

Support Rating

We had constant problems and although Taskworld staff were friendly and responsive, the actual resolution of the issues didn't get done quickly enough. The same problems kept coming back later on as well, which was frustrating.

Key Insights

Do you think Taskworld delivers good value for the price?

Not sure

Are you happy with Taskworld's feature set?

Yes

Did Taskworld live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Taskworld go as expected?

I wasn't involved with the implementation phase

Would you buy Taskworld again?

Likelihood to Recommend

I don't know anything about pricing, but if Taskworld were an inexpensive choice I would say it works fairly well for small to mid-sized companies with complex workflows. It's great for managing tasks that move through multiple-stage pipelines that aren't necessarily linear. However, depending on the price it's not worth the spend for all the technical difficulties it brought. Our company was relatively small (60 employees) and yet we constantly faced "server issues" and bugs and even software-wide crashes that seriously impacted our ability to do business. If you choose to go with Taskworld, be sure you have a solid disaster-management plan in place just in case, because chances are you'll experience bugs on a weekly basis.

Taskworld Feature Ratings

Comments

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Project Management Software That's Great, But Also Glitchy AF