Basecamp

Basecamp

Customer Verified
About TrustRadius Scoring
Score 8.4 out of 100
Basecamp

Overview

Recent Reviews

Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2021
TrustRadius Award Top Rated 2020
TrustRadius Award Top Rated 2019

Popular Features

View all 18 features

Team Collaboration (112)

8.6
86%

Task Management (112)

8.2
82%

Resource Management (93)

7.8
78%

Document Management (106)

7.8
78%

Reviewer Pros & Cons

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Pricing

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Basecamp Business

$99

Cloud
Per Month [Unlimited Users]

Basecamp Personal

Free

Cloud
Limited Capabilities

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $99 per month

Features Scorecard

Project Management

7.8
78%

Professional Services Automation

7.6
76%

Product Details

What is Basecamp?

Basecamp is a web-based project-management tool developed by 37signals in Chicago and launched in 2004. The Ruby on Rails framework was extracted from the Basecamp project.

Basecamp offers features standard to project management platforms, including to-do lists, wiki-style web-based text documents, milestone management, file sharing, time tracking and a calendar, and a messaging system. Mobile accessibility is supported. Notably, it supports unlimited users. It also offers integration with 37signals' own Campfire product, which expands the group messaging functionality of the core platform. Customization, accessibility, and functionality are extended further by the broad range of apps available for free from 3rd parties. A 2-month free trial is available. Pricing is dependent upon space requirements and the number of concurrent projects, not the number of users.

Basecamp Integrations

Basecamp Competitors

Basecamp Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is Basecamp?

Basecamp is a web-based project-management tool. Basecamp offers features standard to project management platforms, as well as mobile accessibility, unlimited users, and 3rd party integrations. Basecamp is priced by space requirements and concurrent projects.

How much does Basecamp cost?

Basecamp starts at $99.

What is Basecamp's best feature?

Reviewers rate Team Collaboration and Mobile Access highest, with a score of 8.6.

Who uses Basecamp?

The most common users of Basecamp are from Small Businesses (1-50 employees) and the Marketing & Advertising industry.

Reviews

(1-25 of 139)
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January 13, 2022

Basecamp Fan for Life

Andrea Hester | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Our design and development company uses Basecamp as our primary project management system and single source of truth for all our projects. It enables our remote distributed team to collaborate on projects and communicate with our clients. Our company relies on it for our daily to do lists, sharing updates with the team, and monitoring project status and progress.
  • Ease of use - friendly enough for less tech-savvy clients
  • Control of user permissions - we can manage which data the client has access to and which is internal facing, as well as assign different team members access to different projects
  • Auto updates and notifications - each user controls how and when they receive various types of updates, and auto-checkins keep everyone up to date
  • Simplified task management ensures that the process stays streamlined
  • While creating sub-groups within lists is helpful, it would be nice to have a better way to tag tasks with attributes, like priority level
  • Rigid structure is nice for simplification, but for some projects more flexibility is needed
  • No Gantt-type view or way to create dependencies or relationships between tasks and deadlines
Basecamp is a wonderful tool for teams of varying degrees of technical knowledge, teams managing lots of different types of "agifall" and waterfall projects, and teams that are remotely distributed. It's probably less useful for more strictly agile-focused development teams, compared to other more flexible software applications like Jira and Asana.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are a software product company and sell a school management software on a monthly subscription. Since we keep enhancing and improving our product through the feedback we get from our customer schools and do specific customizations for schools, we need to manage all these requirements somewhere to communicate, collaborate, build and close them on time. We manage all of this through Basecamp.
  • Project Management.
  • Internal communication between team members.
  • Internal collaboration between team members on product features.
  • Managing timelines so that work can be delivered in time.
  • Keeping evidence of all requirements and delivery of these requirements through Basecamp for clients.
  • Adding team members in between pings so that they can join the same conversation.
  • Reports for tracking team member's schedule and availability.
  • Only selected people in the project should be allowed to communicate with clients added on Basecamp for clients.
Communication and collaboration between small teams of up to 20-25 people is where Basecamp works best. In terms of reports on the schedule and availability of team members, Basecamp needs improvement.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Though we used to use basecamp for client communications, at this point our basecamp usage is limited to just being a simple QA tool. We use it to map out web functionality and modules we'll need for a build, and then as development finishes up, we'll use basecamp to log QA issues that we find throughout the development.
  • Organized projects.
  • Simple, snappy interface.
  • Supports video and images within tasks.
  • Would be nice to have lists within lists.
  • Bulk add of users.
  • More developed tagging structure.
Basecamp works really well for us and our QA process at this point - granted we are not using Basecamp to the extent of its abilities. It doesn't work as well when it comes to logging all client communications and back and forths with clients, things tend to get lost, at least that was our experience.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Basecamp to assign tasks to employees, to create certain teams of people to work on certain projects together, to set deadlines, to monitor performance, to keep everyone accountable, track progress and performance and so much more! Also great to upload attachments, spreadsheets, pictures etc. It helped solved endless emails and the frustration of missed deadlines .. great service! highly recommend!
  • easy to use
  • time saving
  • used friendly
  • add voice control feature - Siri etc..
  • better design
  • more color selection
Useful when you have big projects, many people working at the same time, teams in different time zones, countries, languages.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Basecamp is used as a central hub for project management, task routing and a general Kanban board type production schedule. We utilize Basecamp for document storage and archiving as well as group coordination and conversation thread management. We have specialized, dedicated threads stored for onboarding, process controls, and process improvement that all new employees review and adjust during their onboarding phase. This solves many business problems for us at once.
  • Document storage
  • Task management
  • Message boards
  • MS Office integration (outside of Project Buddy)
  • More intuitive permissions controls
Basecamp is perfectly suited for project teams in a flat organization. Customizing ad hoc teams and leveraging resources and providing a common workspace with all the tools you need in one central location. You can store documents, chat with teammates, develop a project schedule, and track tasks assigned across team members.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Basecamp to manage a marketing campaign that we coordinate within our company and with an external agency. We use it as a project management tool to keep all the notes, ideas, and plans in one central location. It helps us keep the information within a project so it is easy to go back through the notes, documents, and comments. We keep it based on a topic or a project and it makes it so much easier to coordinate and stay up to date on a project.
  • Centralize data
  • Keep a project organized
  • Working as a group
  • Assigning a project
  • Checklists
  • Pending tasks
Basecamp works great as a project management tool to coordinate within a group of people. It works great especially between multiple companies or companies where the workers are not in close proximity. As remote workers, it has really helped keep our conversations and messages focused and centralized for easy access and review.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Basecamp across our team to manage all of our projects, workflows and to manage our outside vendors and partners. It is our day-to-day project management system which allows us to keep our remote team on the same page and on track with project deadlines.
  • Project Cards allow for nice organization
  • Team Collaboration/Views
  • Good way to organize docs/files
  • Doesn't offer high level views of all projects
  • Would love it it was able to show entire company/team workflow
  • You have to make all changes by project cards, which adds extra work rather than global changes
Basecamp is great for remote teams with a lot of projects. It is not well suited for teams who want to see a birds eye view of all projects and timelines, but there are some plugins that help with that.
Score 5 out of 10
Vetted Review
Verified User
Review Source
We used Basecamp as the project management software of choice from a vendor tasked with the migration/development of our new website. All communication was to be funneled through the app along with any files and assets needed. To my knowledge, no one else on campus is using it. We were using it as a PM tool with a third-party vendor.
  • Easy to get started
  • easy to add/onboard team members
  • web/mobile access
  • Horrible user experience
  • Messy chat threads
  • Was hard to find what the vendor was referencing at times--was the file I need in the messy thread, the files tab, or somewhere else?
It may be fit for light usage in a team environment but we had a horrible time trying to make sense of the app with 15-20 people attempting to collaborate in different countries and time zones.
Tapesh bhargava | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Running an IT company, we have 50+ employees who are using it for task management and to deliver work in a timely manner by assigning tasks along with dates. The team is following a timeline to deliver projects and can assign tasks and sub-tasks to other colleagues. You can create multiple projects with different roles and only those team members can see the project.
  • Task assign
  • Create project
  • Timelines
  • Pricing
  • Team members are not showing online.
  • Real time value is not showing.
They are too good in terms of other competitors in the market. There are lots of tools that we can implement and assign with other software. Previously, we were using Hubstaff to track our employees somehow it is not continue with basecamp as right now Hubstaff is having own task manager tool , but basecamp is best in industry
Score 5 out of 10
Vetted Review
Verified User
Review Source
Basecamp was used at my organization for the marketing team/department. It makes project management and collaboration easy for our creative teams. We also used it in collaboration with external agencies such as our web developer, SEO and content partners.
  • Create specific projects with customizable access to each.
  • Discussion/message board keeps all content for one topic together.
  • Lots of add-ons to expand its capabilities.
  • Easy to use.
  • No tags/labels to categorize work.
  • No time tracking.
  • Tons of notifications! Wish it were easier to opt out/customize.
It's a great project management tool if you want to keep things simple. Communication features and ability to keep track of who is working on what and when is great. Although it has its limitations, it’s a decent tool for the price. If you're looking for an all-in-one tool with time tracking and extended features, you might opt for a different tool.
Score 7 out of 10
Vetted Review
Verified User
Review Source
We used Basecamp to coordinate remote workers and contractors on shared projects and to establish workflows to coordinate those projects. Basecamp offers lots of flexibility, but there's little you can to do benefit from economies of scale in executing similar projects over and over again and that represents 95% of the projects our organization does. Each project becomes a silo, and when you care about 10 simultaneous, similar projects, BaseCamp is less than ideal.
  • Basecamp is easy to get started using.
  • Basecamp has a friendly interface.
  • Basecamp allows for community and communication.
  • Basecamp lacks a powerful templating system.
  • Basecamp silos each project.
  • Basecamp lacks a detailed single pane of glass/dashboard to oversee multiple projects.
Basecamp is best if every project you have is unique. The more "repeatable" your projects are, the more time you'll spend recreating nearly the same things over and over for each project, and that's a major consumer of time that could be spent executing the project or doing the actual work.
Robert Ross | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We have several platforms in-house for project management. When I arrived, we moved ahead with [Basecamp] to manage our project load for the IT department projects. Creating a standard for the IT department will allow our organization to expand its usage across multiple business units in the future.
  • Quick Updates
  • Creating Project Timelines with Notifcations
  • Cost
  • Mobile
  • Visibility
  • The use of hash tags to update people via keywords
  • Reporting on the pace of projects
  • Better Dashboards for reporting and executives
  • Email integration
Small to mid-size would be a great fit [for Basecamp]. It's simple to use and does not require a ton of ramp-up. Unlike other platforms that require you to learn their terminology in order to use the platform this works well for the non technical user whom just needs to put in simple task updates[.]
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Basecamp to manage tasks, communication and documents with our clients. Instead of just using email (where things would be easily lost), we create a project for each client to keep projects on track and to have a centralized location where everything related to the project lives. This makes it much easier to find things or reference past communication without having to waste time sifting through past emails.
  • Task management - It is very easy to add, organize and discuss tasks within Basecamp's interface.
  • The "Campfire" function is great for communicating when you just have a quick question for someone on the team.
  • Notifications - Basecamp lets you decide how often and about what you'd like to be notified. The ability to respond to messages in Basecamp directly via email saves a lot of time.
  • I wish Basecamp had more view options. For example, it'd be nice to have a built in gantt option like other task management tools have.
  • Basecamp does not have the ability to add subtasks to tasks.
  • Time tracking is not built into Basecamp. You have to use third-party integrations if you want to add a time tracking feature.
Basecamp is extremely easy to use. We use it to manage communication and tasks with our clients and the training need for new clients is very minimal. It is also very flexible in terms of workflows, so no matter what your team's workflow is, you could configure the tool in a way to accommodate your processes. I think Basecamp is slightly less appropriate for teams who like to add an extreme level of detail through subtasks.
Score 10 out of 10
Vetted Review
Verified User
Review Source
In the organization, we use it to collaborate internally in projects; sincerely, we can constitute a very demanding work team to strengthen the performance in information management. We have many possibilities to deliver the software on time.
  • It is excellent to keep track of projects and to be always in internal contact with your colleagues.
  • It has unique tools to strengthen leadership, collaborate as a team and manage any eventuality.
  • The support is extraordinary; it helps me encourage my employees to use it in case of doubts.
  • This program is not good in terms of deployment, it is straightforward and effortless to use, but it has bugs during its general operation.
I recommend Basecamp because it has become a mainstay in task management through collaboration and communication. It has helped us have very high control of the tools; we evaluate and execute tasks in multiple areas.
Blake Baron | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use [Basecamp] as a small team to track our team's coverage on different ticketed issues that arise. This way, we can determine team member bandwidth, figure out the status of different tickets, and provide robust reporting so executives can get a snapshot of the work in progress. As far as I know, it's not used beyond our team.
  • Recognizable brand allows for immediate software acceptance
  • Pretty solid APIs to pull in data from other platforms
  • Lightweight software that can be accessed from anywhere
  • Honestly, I struggle with the User Interface -- it's not intuitive
  • I wish there was more extensive drag-and-drop functionality
  • I struggle to figure out the stage of a project at certain points
It depends how quickly you need to set up a solution. We needed to set up a solution suitable for reporting ASAP if not sooner. We're small to mid-size team within a large corporation, so it works well for our purposes. However, if you needed it to support a larger enterprise effort, I wouldn't recommend it.
Score 7 out of 10
Vetted Review
Verified User
Review Source
We wanted to use Basecamp primarily as a singular hub for all of our remote work. We mainly use it as a project and task tracker, idea board, document dump, and chat. It helped us transition smoothly to remote work as we are able to coordinate ideas, tasks, and documents in one place across various departments with varying levels of tech savviness.
  • Ease of use
  • Simple and clear layout
  • One tool for almost everything
  • Not good for complicated projects
  • No dependency tracking
  • No subtasks
  • Slow to load
  • Delayed or missing notifications
Basecamp is well suited for teams where projects are not very complicated - single-level, minimal to no dependencies. If your team’s projects can be managed with just a checklist, it can work. For more complicated multi phase, multi dependency projects, the limitations of Basecamp show. I would also not recommend it for chat as it is clunky and slow. Basically, Basecamp is a good virtual office, but not a project management software nor chat.
Vicki Floyd | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We currently use Basecamp to keep track of all of the tasks on a particular project. There are tons of small details for each project and we want to make sure that nothing is overlooked. Several people in our company are involved with every project so we need to make sure that everyone has access to one "master list" of tasks for each project.
  • Very intuitive.
  • Changes and updates by team members are real time.
  • The ability to create templates saves an incredible amount of time.
  • Updates should be included in the purchase price.
  • Projects should be able to be copied - later versions of the product may include this ability; ours does not.
  • Assigning a team member and a date to a task should be able to be completed all in one click. Right now we have to assign the task then go back in and assign a date. This is more time consuming but it's still a quick process.
It's very appropriate when projects are very similar and a template can be created that saves time. It's especially useful when a project has many different tasks that must be kept track of and these tasks are assigned to different members on the team. It would not necessarily be useful for projects that have only one or two tasks to complete.
Jason Vance | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Basecamp is being used as our main center for project management, tasks management, SOP's and some communication. It replaced a few tools for us and let us be more focused on doing the right work while using fewer tools and communication avenues. We used it for our entire organization and our different areas of responsibility.
  • It does simple project management and organization really well.
  • The daily questions and reminders kept our team engaged and updated.
  • It saved us money each month with their single tiered price.
  • I wish it had nested tasks lists.
  • We had a lot of small projects and the list got really long. There wasn't a great way to sort or organized them.
  • There were times when we found that we had too much going on in a single project and wished there was more organizational options to sort better. We had to change a little how we thought about larger projects and break them down into smaller ones.
We tried a lot of project management tools over the years. Basecamp was the perfect balance for us as a system that was ready to use, not too complicated to set up and just did what we needed it to do. It was easy to onboard staff and give clients access to projects.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Before the pandemic I had 5 restaurants to keep up with. Basecamp was the best and easiest way for me to keep all of my tasks, projects and communication in one, succinct place. If you manage projects or have a large team to communicate with, Basecamp will be a life saver! It has every function you could think of. It has it's own messaging platform (similar to slack), it has a calendar, it has a space for you to forward emails to so that everyone remains in the loop. It has a section to upload documents and collaborate on them. You name it, it has it.
  • Communication
  • Collaboration on projects
  • Organizing tasks
  • Creating projets together
  • There is nothing they don't do well
Are you an event planning service? This app will help you keep all your plans in one place and see the big picture as well as drill down. Do you run restaurants and need to communicate with all managers but also just top tier managers too. You can add levels of group communication based on who you need and where. Need it set up by state? IT can do that too. Basecamp can be set up however you want, I can't stress this enough. I have yet to run into anything it can't do.
Hope Cutchins | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Basecamp is used across the whole [organization] to coordinate staff and volunteer teams at various levels. It helps to foster communication between teams, especially when it is difficult for all of the members to be in the same place at the same time. It is helpful for keeping records of meetings and work that has been done, as well as setting up reminders for tasks and recurring events.
  • Easy to organize teams and projects
  • The project templates are helpful if you have yearly events, etc
  • Customizable notifications settings are great
  • It would be great to be able to integrate the to-dos into the calendar
Basecamp is a really great tool for online collaboration. It was a real lifesaver for planning and executing projects during the pandemic since our staff and volunteer teams could not gather in person very much. The multiple levels of communication and organization help to keep things organized, and if well-used, can help simplify and streamline work so that you're not spending so much time tracking down emails or documents. It can be really helpful for keeping track of everything that's going on in your organization. It does require some setup and management to keep it from getting overwhelming [...] and may require some orientation for new users.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Our agency uses Basecamp exclusively to manage projects and workflow. It allows us to track progress on tasks and work in a way that incorporates visual rendering of varied media. It became especially essential to us when teams were forced to work remotely. We had a seamless transition due to the efficiency of Basecamp being a remote work option. We are pretty content with its functionality.
  • Creating and assigning work tasks
  • Tracking progress
  • Keeping in touch with the team on tasks
  • I wish there was a timeline view for seeing how far tasks are moving toward [an] end goal
  • A more front and center chat area for the team
Great for remote work. If you don't take care to clean up your folders [they] can quickly become cluttered. It would be nice if there was some sort of timer integrated to track how long things take to do. I know Basecamp is compatible with Toggl but to have an option already available would be a nice bonus for teams who have to maintain a certain time for certain accounts.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Basecamp to communicate with our offshore development team for our digital learning platform. It is only used by our digital learning team to communicate with this specific vendor. No other department or team in our organization uses it. We use it to discuss new features for the platform in depth, in order to keep the user stories on our development tracking platform cleaner and less cluttered. It is a great way to keep in touch with the dev team on more complicated features that will span multiple sprints, and to work out strategies for how to build and deliver those features.
  • Provides a consolidated feed of recent activity (messages posted, discussion threads, sprint planning and recap posts, etc.).
  • Provides email updates on what has been happening on the board, with the option to not email you during non-work hours.
  • Allows for both synchronous and asynchronous discussions, which is great for working with offshore teams.
  • Does not allow for information to be automatically ported over (via API or similar) to our user story tracking platform.
  • Doesn't provide an easy way to search for file or image attachments that were added in various discussion threads.
  • Unclear how or why some files are accessible via the Docs & Files tab, and some aren't.
Basecamp is great for having in-depth discussions about product feature development with virtual & global teams. It is not a one-stop-shop for development tasks, though. You still need a separate system (like YouTrack, which is what we use) for writing, prioritizing, and scheduling user stories into sprints, and tracking their QA progress through the various development environments. It is more of a supplemental product development tool than a main development tool.
Score 8 out of 10
Vetted Review
Verified User
Review Source
My team used Basecamp as a task management tool to track our projects and progress. It was also used to communicate with an external vendor and keep all of our collaboration in one place. With each thread, we can pick and choose who to include and attach documents and links as needed.
  • Basecamp has a user friendly interface that's quite straightforward and intuitive
  • Basecamp allows organization by "projects" and "discussions" so everything is easy to find if you label things
  • Basecamp sends an email for every new post or reply so that you get notified for updates in the platform
  • When selecting and uploading files, there isn't an option to drag and drop
  • To my knowledge, there isn't an option to include a link as an anchor text. It will be the entire URL that's being displayed if you insert a link
I would highly recommend Basecamp for most colleagues, and I would say that it's a great project management and collaboration tool that will keep everyone internal and external of an organization on task. Basecamp, however, is not great for a back-and-forth discussion because that would create too many emails and details will get lost in the process. A conference call or instant messages might be better suited for that, but in terms of bigger-picture project discussion, progress, and updates, Basecamp is fantastic.
Heather Miller | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We currently use Basecamp only in our department, though we've recommended it to other departments on campus. Basecamp is great for organizing all of our project details, comps, and final files - as long as everyone agrees to use it in the same way. With large projects it can get to be overwhelming, so it's recommended to plan out how you want to organize your files, overview, milestones etc.
  • Communication. Since it sends you emails as well as gives you a notification in the top bar when you're needed, it's easy to stay on track with comments and feedback.
  • File sharing. It supports a lot of different file types, so when referencing a file you can see it right on basecamp without having to download it on your computer first.
  • Organization. With large projects it can get overwhelming with lots of comments, comps, and feedback. But with some planning and the use of the Project Activity timeline, it's easy to stay on track.
  • High Learning Curve. It's true that it can be easy to use, but to use well and effectively takes some time to learn. It's recommended to have an agreed-upon system in your team of what tools to use and when.
  • Notification Overload. If people aren't careful they could send a notification to everyone when only a couple people were meant to be prompted. And since emails are sent by default, you could have your mailbox overloaded with unnecessary updates. This is where it takes a bit of training in your team to have an agreed-upon system.
  • Lack of organization with Archived Projects. I will often need to reference an archived project to make a new one, but there is only a list of archived projects in alphabetical order, with no way to organize by archive date, or even search.
Basecamp is great for the organization of design or copy comps and sharing progression of the project. It is not meant to be only a file share site, but integrates well with box, dropbox, and Google Drive for larger files. It allows for client sharing, so that only certain messages and files are seen by your clients, but requires a bit of training within your team to function properly.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Basecamp was implemented as a project management software to improve coordination, accountability, and file exchange between events, brand/communications, and fundraising teams. Individuals and distinct teams also were encouraged to explore Basecamp as a to-do/personal project management software to keep track of deadlines and workflows. This was the first attempt at an org-wide project management software.
  • To-Do lists
  • Collaboration
  • Accountability
  • Privacy controls
  • Mobile app/desktop app syncing
  • Cost
  • Relational deadlines and workflows
  • Calendar-view project management
  • Design
  • Prioritization
Like any project management software, it is only useful if it is used. Teams that struggle with organization and accountability will benefit from having one place to store everybody's to-do lists, organized either by person, by area of responsibility, or by workflow channel, as well as links to critical documents. The ability to participate in-app but also manage replies and communication via email is very useful to folks who struggle with adopting new technology. Projects that have a lot of relational decisions/deadlines (once this is completed, do this) might struggle.