Basecamp Reviews

996 Ratings
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Score 8.1 out of 100

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Reviews (1-25 of 112)

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May 10, 2020
Penelope Brown | TrustRadius Reviewer
Score 10 out of 10
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Verified User
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It has helped me a lot to keep in better communication with the clients and employees of the company, thus improving the relationship within the workplace. I have been able to obtain better results in the management of a project, thus being able to specify each objective correctly, completely, and without any setback. It has kept us really up to date, organized and synchronized with projects and team communication, and at the same time with the client. It has been possible to have a pleasant and comfortable experience with this platform, and it has not taken much effort to learn how its tools are used.
  • The interface has been very useful since it is intuitive and easy to configure since this platform is based on simplicity.
  • No professional recruitment is needed to be able to operate within the platform.
  • It is very simple to be able to create and assign tasks to users, in addition to being very simple to be able to follow up on it.
  • The ability to manage users is incredible and you can also include clients in projects that are carried out.
  • It is not very customizable in terms of aesthetics, hopefully, it could be adapted to the characteristics of the company.
  • Sometimes it is a little difficult to keep the thread of the conversation since everything is together and you cannot make comment sections if you have to ask a separate question.
  • I think Basecamp is very basic for great projects as it lacks many functions and tools.
I recommend it for its simplicity and how easy it is to use without the need to resort to experts to explain its use. Also, if they are projects that are very short or easy to carry out, then Basecamp is the ideal for those cases without exception.
I always have the support of Basecamp Technical Support. There are a few problems that I have had but once I contacted them everything was solved thanks to them.
Read Penelope Brown's full review
January 24, 2020
Anonymous | TrustRadius Reviewer
Score 7 out of 10
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Basecamp is used for a project with different parties to stay connected and share experiences.
  • Message board where people can share news or ideas.
  • Creates a dashboard suited for your needs.
  • Notifications may get a bit excessive if you don't set them right.
  • I'm not sure if there's an ability to hold video meetings, that would be really good.
Basecamp is suited for collaborative projects or just a place for people to come together to use as a platform for engagement. This can also be used as a good tool for project management where you can keep track of projects and events, and document management in a company. Its user-friendly interface allows users to use it easily and efficiently.
I haven't had any complaint about Basecamp so far.
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October 01, 2019
Anthony Burke | TrustRadius Reviewer
Score 10 out of 10
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Basecamp was the organizing system for all of our client work. Each client had their own folder in Basecamp, and each folder was shared between the team members involved with that client. Very organized. It brings together everyone involved with a single project, while always keeping each project in its own distinct silo.
  • Basecamp makes it easier to stay organized when you have a large number of concurrent projects, each with its own associated team and needs.
  • Streamlines communication about projects by keeping specific teams of people grouped together as needed, and keeping all project-related files in one go-to location.
  • Gives each project it's own distinct space, preventing clutter and other confusion between projects.
  • I do wonder if Basecamp could be better integrated with other software. We often had to resort to keeping important links in text files in Basecamp folders. I don't know what the obvious improvement is, but that wasn't always ideal.
  • I also wonder if the email notifications could be cleaned up a bit. I remember getting large numbers of email notifications, and you just become numb to them after a while, nullifying the intended effect. If there was a way to lump the notifications into a summary, thereby reducing the overall number of emails, that probably would have been better.
We used this at a creative digital agency. There were many clients, and Basecamp was very reliable and effective at keeping everything organized and clear. Each project dashboard makes it easy to see upcoming deadlines, checking or submitting recent progress updates, and keeping detailed to-do lists. You also have message board and chat features making communication an important feature that is optimized even for remote employees.
For the many reasons I've given, Basecamp is a very strong program. There are a few features I can imagine that might make it even better, but I don't have a basis for comparison to be able to say that there is definitely a better one out there. I've noticed that Basecamp has evolved a bit from the time I started using it until now, so that makes me think that the producer of this program values it and believes in continuous improvement. If you could use the features offered by Basecamp, I would think you could use it with confidence.
Read Anthony Burke's full review
December 09, 2019
Shreshthi Mehta, PMP®, PHR® | TrustRadius Reviewer
Score 9 out of 10
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We have a Ceridian Dayforce user group that is being administered via Basecamp. I am a part of the group and it is only being used to facilitate communication with the group members. Basecamp is a good tool that integrates information from all questions initiated. It is a good repository of past information.
  • Easy to add new users and access user information.
  • Easy to integrate with email.
  • Data is organized well in Basecamp, by new discussions, calendar, projects etc.
  • Base camp is good for communicating with other users but not apt for project management.
  • It lacks advanced features in project management like milestones, and schedule charts.
  • Many reports or files can be stored within the system and accessed easily. But it is difficult to filter files by document type.
It is a good tool that integrates information from multiple users. It is great to connect with other users. I can review discussions by date if I have been away for a long time. It is easy to view and add comments in response to other questions.

If a question or response is unsuitable for the group, it can be dismissed.

Many consider Basecamp to be a project management tool. In my opinion, it should not be used for project management.
We have never called or emailed a representative in customer support. While signing up in Base camp, I did review the training materials available to all new users. It was helpful in navigating through the tool. I also used the online help when I was not able to find information.
Read Shreshthi Mehta, PMP®, PHR®'s full review
November 26, 2019
Nathalie Harput | TrustRadius Reviewer
Score 8 out of 10
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It is being used by an organization to oversee a sales team's activities within a new construction condo project. It helps the director follow up with teh sales team and ensure that they complete their tasks when it comes to contract and document signatures.
  • Shareable documents as a reference tool
  • History of each file or project
  • Creation of new sections for specific projects
  • Rearranging already uploaded documents within Basecamp without having to delete and upload again
  • Limiting permissions
  • Correcting or editing attached documents
it is excellent in following the sequence of a project from beginning to end. Everyone's actions and comments are recorded.
Because although Basecamp has room to improve, it's a good and very user-friendly tool overall.
Read Nathalie Harput's full review
November 19, 2019
Karen Zelzer | TrustRadius Reviewer
Score 6 out of 10
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We have clients with multiple locations that require inspections, work, and reports. We started using Basecamp to keep track of the progress and status of each of these different locations. Basecamp allows us to create individual task lists, schedules, to-dos and upload specific files for each location to help organize our projects. Since Basecamp is an online application, we are able to use the program from anywhere without having to log onto our servers. This has allowed our remote employees to collaborate and manage projects while out in the field, increasing our overall company productivity.
  • Allows for a central location to manage multiple projects without having to log onto a VPN or company server.
  • Create schedules and task lists for a project, as well as help organize documents that are associated with that project.
  • It's a little clunky to use and doesn't always fit what our company needs, but it works for now.
  • Wish there was a way to turn off email notifications for when a user is added to a new project so our employees do not feel like they are getting spammed whenever a new folder is created.
It's good for simple organization of projects and allows our employees to use it remotely, but it's not always user friendly. There also seems to be quite a bit of useless notifications, such as seeing that someone changed who can access the project. I'm sure in some cases this is needed, but the notifications become cluttered and annoying at times. Wish there was a better way at filtering notifications or what information needs to be shared will all members of the project.
Haven't seen much in terms of support for this application. It is not the most user-friendly application and learning is clunky. There does not seem to be an easy way to search for a question or answer. Our employees tend to use the bare minimum that the program has to offer since navigating the program is frustrating at times.
Read Karen Zelzer's full review
October 26, 2019
Joe Hallissey | TrustRadius Reviewer
Score 8 out of 10
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Verified User
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We use Basecamp to manage marketing, data entry, and personal tasks lists for a mid-size regional non-profit. Before using Basecamp, everything was managed through email and Excel. Conversations would digress, attachments would go missing, and the amount of emails going back and forth was simply overwhelming. Once we switched over to Basecamp, every project and every task has its own place.
  • It's incredibly easy to use. I believe the company intentionally doesn't build in a ton of features to ensure that users focus on their work not how to use the product.
  • The product is reasonably priced. In a market where competing tools charge per user, Basecamp gives you unlimited users and projects for one price.
  • Support is fantastic. If you ever do have a problem, their customer service folks get back to you quickly and clearly to keep you moving. No expensive support contracts here!
  • I've used Basecamp since the first edition, now called classic. While the company continually improves their core functionality, they also remove features used and loved by their customers. I give them credit for unapologetically sticking to when they feel is the right direction for their product, but their customers then have to balance upgrading to the new version or continuing to use an older version just to continue their current business processes.
  • No option to pre-select users on a project to receive notifications. When creating a new task/message/event, the creator has to manually select every person on the project who should receive notifications. While this is great for small teams or to ensure that not everyone gets every email, some businesses just work differently and need to involve many people in certain situations.
  • While the product is incredibly easy to use, there is not defined structure on how to use the software. I have noticed that this sometimes causes uncertainty and confusion among new users. It's up to each individual customer, and user to define their own business processes for how they use Basecamp.
Basecamp is an excellent software product for small groups to keep a project organized and discussion to be contained. Additionally, each user could create their own Basecamp projects organize their own personal projects or even their own life!

On the other hand, if your project is complex, has many users, or requires more structure, this is not the tool for you. I would not consider Basecamp if I used a specific project management methodology.
It's interesting. In my 9+ years using Basecamp, I've seen them iterate through support processes in the same way they have with their core product: always focusing on user experience both for their team and the customer. As the product features have focused, so has the documentation, while at the same time they have increased the number of support professionals. If you ever have a problem, there is live chat, email, and even Twitter!
Read Joe Hallissey's full review
October 02, 2019
John Kobel | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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We use Basecamp to manage all projects and clients in the company. Once a client is signed on, a project is set up in Basecamp, and Tasks, To-Dos, and Discussions are created and assigned to the appropriate person or department. Once a task is completed, it is checked off and marked as completed. Any team member can add to the project or reassign tasks as needed, whether it is a review of the task, or required additional information.
  • Easy project set up.
  • Templates can be created for redundant projects or projects with similar tasks or set up.
  • You can easily add users to a project or send messages to collaborators on a project.
  • A task or To-Do can not be assigned to multiple people. One task can only be assigned to one person.
  • It's not too easy to get a round up of tasks or jobs that one person has, or exporting tasks or reassigning them in bulk.
  • There is no rating system to Prioritize tasks or To-Dos.
Copying a template to a New Project is easy, once a template is created. Tasks and To-Dos can be assigned to people quickly. A project can be viewed quickly to see what is left to do, but there is no prioritizing system within a project or by individual projects. It also is not so easy to review projects by the due date.
Read John Kobel's full review
October 02, 2019
Veronika Baranovska | TrustRadius Reviewer
Score 6 out of 10
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Verified User
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Basecamp is used by a very small portion of our team. This project management tool is the application of choice for our mobile developer team who work remotely. It helps us communicate with them in a space that they are used to, thus streamlining how we manage tasks, bugs and projects with them.
  • Very simple interface anyone can use
  • Inexpensive if you have a huge team or want to use it for multiple clients
  • An amazing founding company story and vision
  • Can't do the advanced things you can in other project management tools
  • Not the best at forecasting or measuring how many resources your teams have
  • Not as strong if you use it for everything (e.g., file storage and messaging)
Basecamp is a simple project management tool that has the potential to replace other tools you're currently using. Whenever it comes to apps like this you need to think what your team requirements are and how complicated you want your project management to be. If you need simple to-do lists and there's not a lot of volume in terms of users, projects and tasks, Basecamp could be the right tool for you.

In my role, I need to plan much more in advance and seeing the work unfold visually is the most important factor for me, so I wouldn't rate Basecamp as highly.
Haven't been in touch with their support team, but they have plenty of video tutorials, help guides and the ability to send a message to the support team to get detailed help. They say the response time is 24 minutes which is pretty incredible. I certainly feel I'd be taken care of shall I needed to contact support.
Read Veronika Baranovska's full review
September 27, 2019
Katy Beck | TrustRadius Reviewer
Score 8 out of 10
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Verified User
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It is one of the creative tools that helps you in organizing your things and lists according to your choice. Now the projects are not in anymore scattered form, instead, they are in synchronization and listed in a pattern. It helps you by judging which one needs to be completed first.
  • It helps you in assigning tasks to your teammates well.
  • You can add notes or any attachments to your work and project.
  • You can keep the track of your work about how far it has gone.
  • You can make a message board and start talking about how to complete a task by chatting with your mates.
  • It should give notification if any update arrives from any employee about any project.
  • It should be providing a worksheet so that progress can be noted and editions made in the work can be seen as well.
  • I think its price should be lowered so that more people can take benefit from it.
Basecamp is highly suited for your work where you have to manage your work, organize your team and plan your schedules. It allows you to keep everything onboard even your professional conversations about a project like giving ideas and improvement about any specific area of work etc. It helps you in keeping your team together so that best work efficiency could be done.
I am giving this rating because I love using Basecamp. It is very easy to use. Its features are very attractive plus they are practical that helps you in working with tool more. It decreases your burden by taking you out of distractions that is why it is good for use.
Read Katy Beck's full review
September 25, 2019
Shiva Krishna | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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Basecamp is a flexible, cost effective collaboration tool for large teams. In our project we are used it as a knowledge repository. The tool slowly gained traction and now being used across the whole organization. We could upload documents on Basecamp and ask for reviews and enhancements, comments from the team. We could track each team members tasks and ask for updates.
  • It is a great tool for large teams. There is no limit on the number of people one can add.
  • It comes with a good user interface. For people who were used to old tools, this is a god send.
  • It is a cloud application and does not need a big team to maintain it.
  • For a person working on multiple projects, it is difficult to flip between different portals.
  • Reports can be run out of basecamp. They are very basic, there is scope for improvement there.
  • There is no way to track time or record time in basecamp as of now.
We were a large team, so basecamp came in handy in collaborating and tracking tasks. We needed some training documentation to be made available for both internal and external users. Without Basecamp we would need to work with IT department, take several approvals, get a URL and give the training material to IT department, so that they can upload it. With Basecamp, there is no dependency on IT department. We created a portal and uploaded the training material and made it available to the audience within an hour.
There was documentation and videos available online on how to set up Basecamp and hit the ground running. Further interns in our team have already used the product at their universities, so it was very easy for us to setup basecamp and get value from it from day one. Further the tool is economical when compared to other products.
Read Shiva Krishna's full review
September 25, 2019
Ryan Olsen 📱 | TrustRadius Reviewer
Score 7 out of 10
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Verified User
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I use Basecamp to organize with external vendors and collaborate on projects that are being done by agencies. It allows sharing of documents and ideas that aren't part of internal networks, so this is a way to add some transparency for others who might not have or have difficulty accessing information.
  • Share documents
  • Creating tasks
  • User interface
  • More expansive options to manage projects
It's suited for small teams or projects that are not all that complex. When you start adding requirements, you will look for other solutions at that point. It's also great for cross collaboration on one-off projects between departments or to create visibility for others around the company. Very straightforward and to the point.
They've got a good handle on the product and who it is for. There is a lot of support out there for you to check into and since it's well-known, other users are able to pitch in and help with the process of finding solutions to problems that might be within the projects you are looking to complete.
Read Ryan Olsen 📱's full review
September 23, 2019
Kim Norbeck | TrustRadius Reviewer
Score 10 out of 10
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Verified User
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Basecamp is being used by our Marketing and Admissions departments to communicate with our outside marketing firm. The platform has allowed us to share files and respond across multiple members of our team. Basecamp addresses the challenge of sharing large amounts of data and content in a format that is easy to access.
  • Provides an email thread that is easy to navigate.
  • Allows users to communicate without having to send multiple emails.
  • Provides a means to share large files.
  • I would love the calendar to be synced to Outlook (please forgive if this is a feature and I have just not figured out how it works).
Basecamp, in our case, is excellent for users at multiple offices or locations. It simplifies communication and storage of projects for access for all members, provides daily updates on the projects, and allows for consistent communication to all involved. It might not be as appropriate if a group/company already has a common method for project management.
The project for which we used Basecamp was my first time using the platform. I liked the format, the daily updates via email, and the ability to access content and presentations anywhere. I highly recommend Basecamp for those searching for a way to share ideas, content, and presentations across multiple departments or participants.
Read Kim Norbeck's full review
September 19, 2019
Martha Batruny | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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Basecamp is one of the superb project management tools that is being used widely all over the world. Indeed a collaborative application for those who work mainly in a team on a daily basis. In order to make certain group projects, assignments and presentation it’s a must-have application with all these amazing features. An interesting feature that I personally like the most is its sandbox-style that gives users a good place to make conversation with colleagues and clients as well.
  • Its messaging board is amazing. It keeps track of the incoming and outgoing messages in a useful queue manner.
  • It is an effective tool.
  • It offers the ability to make to-do lists which decreases my workload.
  • Sometimes there are certain connectivity issues that slow down the working process.
  • Although I like everything in it but occasionally when I have to export my work to excel format as they have no feature for that so I feel a bit annoyed and confusing.
  • Apart from this, I like each and everything about this product.
It is a great product for our company and giving excellent performance. Automatic check-ins are also a blessing in disguise for every kind of organization. This is a simple and interactive application for those organization where there is a need to do many tasks within a team. It is also an effective software that takes less effort to set up than others.
If I talk about the customer support team of this tool, I would surely say that they are responsive and professional services provider. Ease of access to this product is mind-blowing in terms of using all the latest features that are present in it. For me, the best part is creating effective reports on results with graphs and charts in a unique manner. Also with this product, I can easily make different schedules to do my daily work routine tasks from home or office as well.
Read Martha Batruny's full review
September 10, 2019
John Petit | TrustRadius Reviewer
Score 8 out of 10
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Verified User
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Basecamp is being used by the production department. It allows us to manage our projects very effectively. It is a useful collaborative tool for teams, which organizes projects in a simple and effective way. With the implementation of this software it is easy to communicate, share documents, create a calendar, assign responsibilities and monitor the progress of the processes. It allows to obtain results that can be measured in productivity.
  • It is easy to implement and it is simple to assign tasks because the interface is excellent.
  • It is excellent for creating a work calendar with specific tasks and dividing them according to areas and processes.
  • The chat room is effective, to publish information about the organization.
  • It is very useful that all conversations, requirements and shared files are stored on the platform.
  • It facilitates the monitoring of the work of each professional, something very significant for the internal management of the projects.
  • It is a very excellent program to plan projects in an organization, although Their reports regarding time issues are somewhat basic or elementary.
It offers the organization the simplification of work methods and favors the circulation of information among users. For the simplification of working methods and for favoring a fluid circulation of information among users. It offers management of multiple users, files, creation of milestones/goals, and whiteboards to upload and download functions.
The general support of Basecamp demonstrates a good ability to respond to all the needs that our company demands.
Read John Petit's full review
August 26, 2019
Jared DeLong | TrustRadius Reviewer
Score 7 out of 10
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We tried out using Basecamp for a little while for our Customer Success Team, mainly during onboarding new customers. There are lots of steps to our onboarding process, so Basecamp allowed us to track the progress of each customer account while also sharing resources that are personalized for their onboarding.
  • Basecamp has a very simple and effective product that is easy to navigate and not overwhelming compared to other project management type tools out there.
  • Their price point is superior to any other tools out there. You can have unlimited users for just $99 per month and 500 GB of cloud storage.
  • Their campfire chat area is a great alternative to emails. This plus to-do lists saved a lot of time in drafting follow up emails and checking in with accounts.
  • They have virtually no reporting within the system, which makes it very difficult to figure out how to improve systems and optimize.
  • Their integrations feel a bit lacking, especially again with any reporting tools out there.
  • The lack of customization has been frustrating at times. For example, there isn't a way to hide whatever you want in a project, so we've had some customers confused about certain sections where we've had to explain to them to just ignore those.
Basecamp is great if you're tight on a budget and want a simple, yet powerful tool that can handle lots of users. It's also great if you're on a budget, especially as your team and clientele grow. If you have a repeatable process that you can build out into a template of to-dos, then that would be another reason to use Basecamp.
Their support team was excellent to work with. They were very prompt to respond to any email questions I had sent in and they were also willing to take feedback from me and also provide info about some integrations they had for potential reporting needs rather than just telling me they didn't have a certain feature.
Read Jared DeLong's full review
August 09, 2019
Andy Abramson | TrustRadius Reviewer
Score 10 out of 10
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Verified User
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We use Basecamp internally with team members and external clients. It is being used and has been used company wide as it addresses two key problems that existed before we moved to Basecamp. First is keeping everyone up to date—the information is kept in one place. The second is when someone joins a team or project, Basecamp allows them to catch up without the need to send copies of emails and files as the newcomer can find all the information, discussions and files in one place.
  • File sharing
  • Notes
  • Ability to add or drop members
  • Deeper Google Drive integration
  • Integration with Slack
  • Better search
Basecamp is great for teams. It is really useful for teams that work in multiple locations. The mobile access has been improving over time and has gotten to the point where 95% of my use is able to be done on mobile. Email of notices is great but It is less appropriate for people who prefer to live outside of email and need to be aware of what is happening. Notifications in-app help, but they can become annoying.
Read Andy Abramson's full review
October 17, 2019
Dinesh Selvachandra | TrustRadius Reviewer
Score 8 out of 10
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Basecamp was used to communicate and track a project when we were working with another development team from an outsourced company.
  • Easy and simple to use
  • Find all project-related info, communications, tasks and files in one place
  • Easy to collaborate or discuss with teams who are not in the same office
  • Free to use
  • Getting updates is easy and documented
  • The discussion thread can become cluttered
  • Unable to sort the discussion thread messages by time, etc.
  • Unable to track/link a task with time
To collaborate on small projects with teams who are not physically present in the same location or in the same company.
Haven't needed to reach the support team.
Read Dinesh Selvachandra's full review
September 25, 2019
Sienna Archibek | TrustRadius Reviewer
Score 8 out of 10
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Verified User
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We use it as a project management platform to organize different projects and initiatives.
  • Easy to use.
  • Works well on iPhone.
  • Good value.
  • It would be nice to customize notifications to not just be all or none and to select preferences by the project.
Basecamp has been a great tool to get our teams working together and to share information. We haven't been using it as much this past year, and I am not sure why, but 2-3 years ago it was really great for our organization.
Never had any issues or needed support.
Read Sienna Archibek's full review
September 25, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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We used Basecamp to streamline several processes during the lifetime of the campaign cycle: specifically trafficking creatives, building creatives and creating media plans. As an organization, we were comprised of offices in seven different markets that were all serviced by a centralized digital department and we wouldn't have been able to manage campaigns across the board if it weren't for Basecamp.
  • Intuitive and easy to pick up and start using.
  • Great system of reminders and notifications to keep everyone up to date.
  • The ability to assign to do's and view other's to-do lists is super invaluable to me as a manager.
  • Sometimes navigating to areas I frequent is a bit clunky.
  • I wish I could at least see projects I'm not invited to, though ideally, I'd love to have a setting to just automatically give me access to everything. As a manager, it's always tedious having to request access to campaigns all the time.
I've always used it for project and ad campaign management and I think it excels at both. We used it as a central meeting hub for sales, operations, and creative teams as well as the client in some instances.

Honestly, in all the instances I've used Basecamp it's worked exceptionally well. I'm sure there are instances where Basecamp is not ideal but in the Advertising world, I've always thought it was a great fit for our needs.
I had very few issues with Basecamp but the few times I did, support was able to help me resolve them the same day.
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August 28, 2019
Anonymous | TrustRadius Reviewer
Score 7 out of 10
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I first used Basecamp in college and later used it in an advertising position. It was the easiest way to keep track of client projects and delegate tasks with the social media department, It's very popular with regional clients because it is the one platform that they were able to access alongside the Vegas team to stay on track.
  • Used to delegate tasks - This is so helpful for the internal agency and clients to keep track of ongoing projects.
  • Status keeper - Would refer to basecamp during weekly status meetings.
  • Built-in messaging board - You can communicate through basecamp which made it easier to keep all conversations in one place.
  • Takes time to learn - It's not as straightforward as other platforms but once you get the hang of it it's really useful, it just takes time.
  • Should be easier to create monthly or weekly reminders - To-dos have to be manually put on calendar vs having a reminder.
Having regional clients can be tricky but Basecamp kept everyone in the know. We can separate things out by campaign and it was easy having different people contributing. I also used it in college where we kept track of assignments and upcoming modules to work on.
I've never run into a situation where I needed support from Basecamp but I appreciate online demos on how to use it. Since it's one of my previous company's go-to platforms it was easy to find people who could show me better ways to use it. At my current company, we tried it out for a bit but it was a little harder to learn so we stopped trying (team thought it was slightly harder to use than Asana).
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December 12, 2019
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Verified User
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We used Basecamp to be part of a joint promotion on Facebook - It was a giveaway where 12 various businesses needed to access and share info. it was a great 'all in one' place to keep things organised and to see at a glance what was completed and what still needed to be done.
  • Easy to see what actions had been completed and what was outstanding.
  • Quick way to get a message to multiple users.
  • It all worked really well for our promotion - nothing extra was needed.
We loved the way we could all share our information for the joint promotion and it was really clear of actions and what was still needed to be completed at a glance The joint message thing was sometimes a pain - I would rather just see everyone else's info on the portal but they had the option to share with all which sometimes was not needed.
We had no need for support which is probably a great thing - it all ran extremely smoothly!
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August 14, 2019
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Verified User
Review Source
At the company level, Basecamp serves as primarily as an information hub. We are starting to implement more project management processes with tasks and project boards. At the department level, Basecamp is our project management tool in Marketing. We track projects and tasks, share information, and manage reviews. We also use Basecamp to project manage and share information with external agencies.
  • Information sharing and communication
  • Simple user interface
  • Great mobile app
  • More sophistication in organization
  • More tools/widgets within project boards
  • Add resource management
Basecamp is great for companies seeking to centralize internal communication, while also providing the opportunity for special teams to operate within their own project hub. Basecamp is not super overwhelming for users, so this works great for companies that aren't not familiar with sophisticated project/resource management tools.
Basecamp is very receptive to user feedback. Overall, we have had very few technical issues with the system itself. Everything was easy to set up. The getting started tips while setting up is super helpful. Basecamp's help docs are very easy to follow. They are also very consistent with releasing new product updates and features.
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August 10, 2019
Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
We use Basecamp for our team projects. It's used by our marketing team and sales team. It allows us to better manage our time and get tasks done in a timely manner.
  • Accountability for tasks: it's clear who is responsible for what.
  • Team communications: we use Basecamp to communicate so we don't waste time scheduling extra meetings.
  • We would love to see more integrations -- we use HubSpot for our marketing activities.
I like how easy it is to use Basecamp, but we decided to switch to HubSpot completely because they have their own project management system now. I would say if you are a small company with small teams, Basecamp can be your go-to solution, but once you grow bigger and need more integrations/features, you might want to find something more advanced.
They have pretty good support. I went to their site, and contact them with no problems.
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September 27, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We were collaborating with a US-based company for our marketing efforts and were using Basecamp as a collaborative tool to share various documents, meeting recordings, and discussions. We only use it for our department but considering its ease of use and utility, we have been pushing to get it in other departments too.
  • Document sharing
  • Discussion around Basecamp is great
  • Flat pricing seemed good, although it was the client that was paying for it
  • Reporting is not very comprehensive
  • The interface is slightly cluttered
  • Highly customizable features confuse the admin at times
It is great for ad-hoc projects where you need quick collaborations and on the fly reporting and discussions but you need an admin to do the initial setup and handling. It may not be very suitable for comprehensive project management and collaboration and an absolute no-no if you need something for just the end-users.
We never had any issue while working with Basecamp and hence don't have much to say here. Having said that, although the knowledge base is pretty comprehensive, it could be rounded up a bit more to complete that circle of support. It is also ironic coming from an industry that is reliant on chatbots, but I am glad Basecamp uses humans over bots for support.
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Feature Scorecard Summary

Task Management (85)
Resource Management (71)
Gantt Charts (30)
Scheduling (70)
Workflow Automation (53)
Team Collaboration (85)
Support for Agile Methodology (34)
Support for Waterfall Methodology (32)
Document Management (80)
Email integration (68)
Mobile Access (70)
Timesheet Tracking (34)
Change request and Case Management (41)
Budget and Expense Management (31)
Quotes/estimates (23)
Invoicing (20)
Project & financial reporting (26)
Integration with accounting software (20)

What is Basecamp?

Basecamp is a web-based project-management tool developed by 37signals in Chicago and launched in 2004. The Ruby on Rails framework was extracted from the Basecamp project.

Basecamp offers features standard to project management platforms, including to-do lists, wiki-style web-based text documents, milestone management, file sharing, time tracking and a calendar, and a messaging system. Mobile accessibility is supported. Notably, it supports unlimited users. It also offers integration with 37signals' own Campfire product, which expands the group messaging functionality of the core platform. Customization, accessibility, and functionality are extended further by the broad range of apps available for free from 3rd parties. A 2-month free trial is available. Pricing is dependent upon space requirements and the number of concurrent projects, not the number of users.

Basecamp Integrations

Basecamp Competitors

Basecamp Pricing

Starting Price: $99

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Basecamp PersonalFreeLimited Capabilities
Basecamp Business$99Per Month [Unlimited Users]

Basecamp Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No