TeamRaiser for DIY fundraising
July 05, 2019

TeamRaiser for DIY fundraising

Kimberley Côté | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamRaiser

TeamRaiser is used by our Philanthropy team to manage a Do It Yourself (DIY) fundraising website. This allows our supporters to host their own online fundraising activities, such as in celebration of a special occasion or related to a sporting or corporate event.
  • Allows supporters to independently fundraise.
  • Simple website design that can be adapted for a DIY website.
  • Allows for easy updates and changes.
  • Too many options so it can be hard to navigate.
  • Requires a deeper HTML understanding to really get the most out of it.
  • Would be better if the interface was similar to other original Blackbaud products.
  • Increased revenue.
  • More engagement from supporters.
  • Reached a new audience.
  • Blackbaud Sphere (Discontinued)
TeamRaiser is a bit more advanced than Sphere and is better integrated with The Raiser's Edge.
TeamRaiser is well suited for peer-to-peer fundraising activities, such as large pledge-based events like walks and runs or DIY fundraisers of many different types.

Using TeamRaiser

2 - Philanthropy
2 - HTML, basic database knowledge, website design
  • Fundraising
  • Engagement
  • Awareness
  • "Do It Yourself" fundraising.
  • Accompany blood drives for those who can't donate blood.
  • Recruitment of other supporters.
  • Larger peer to peer fundraising events.
Continued use will ensure an ongoing increase in this type of revenue and provides an alternative way of raising funds for our supporters.

Evaluating TeamRaiser and Competitors

Yes - Sphere: Friends Asking Friends. Decision made before I joined but TeamRaiser was purchased along with Luminate Online given the discontinuation of Sphere.
  • Product Usability
  • Vendor Reputation
  • Existing Relationship with the Vendor
I did not make the decision.

TeamRaiser Implementation

Having a better understanding of product and objectives prior to implementation would lead to more success.
  • Third-party professional services
Change management was minimal - N/A
  • Overall understanding of the product.
  • New to the organization.

TeamRaiser Support

Great and easy to access to get support to resolve issues immediately.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
No - Not necessary. Regular support is great!
Blackbaud chat support is a great resource and is able to evaluate screenshots to provide immediate and useful support. Recently, while making changes to better serve corporate donors, we implemented changes to our donation forms and support was able to provide step by step instructions that led to successful implementation.

Using TeamRaiser

It can be overly complex and requires a deeper HTML understanding than most outside of IT have.
Well integrated
Unnecessarily complex
Requires technical support
Slow to learn
Lots to learn
  • DIY fundraising.
  • Peer to peer events.
  • Design changes.
  • Reporting is overly complex.
Yes - It works well and can have a responsive design. The only drawback is personal fundraising pages images not appearing in responsive mode on mobile.