Fairly strong management for gyms, clubs, and classes
March 18, 2021

Fairly strong management for gyms, clubs, and classes

Warren Wallace | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with TeamUp

We use TeamUp for all of our event registration. When swimmers want to sign up for one of our weekly swims or a big event like an Alcatraz Swim, they use the TeamUp calendar embedded on our website, create a profile, pay for the event, complete the waiver, and register for the event. Almost 100% of our revenue comes through these sign-ups, and we use the automatically created customer database for marketing.
  • Simplified customer signups.
  • Customer service when we have unique problems.
  • Makes it easy to accept payments.
  • Occasionally confusing functionality for the users.
  • Some limited options for how registrations are set up.
  • Cost is low and varies by amount of customer use.
We selected TeamUp in 2013 because it had more features that we needed compared to the other options available at the time. There are probably lots of other options on the market now and we may switch at some point, but it is easiest for our customers now to continue with what they are familiar with.

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It's great for regular, recurring signups, which would be ideal for a gym or similar organization that holds classes that customers need to sign up for. For our weekly Berkeley swims, it's perfect. Customers can pay per class, buy a "10 swim pack," or buy an annual pass. They can set it to automatically register for a certain class that happens every week, or they can just sign up individually. We set the coach for each session, which allows our staff the functionality they need, and allows customers to see who from our staff will be there.

We also host large events that often have 100+ participants, including the Alcatraz Swim. If we were just doing these events we would probably be looking for another registration program that people are more familiar with. However, using TeamUp for both has worked fine.