My favorite office tool: Tenfold
August 30, 2017
My favorite office tool: Tenfold

Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with LivePerson CTI Platform (Tenfold)
Tenfold is used in the sales department to track client outreach. It is very helpful with suggesting who I should contact, notes to recap what we discussed and helps keep me organized and accountable.
Pros
- Tenfold is so easy to use. Navigation is clear and concise.
- I find that the service is reliable and up to date. I am able to track my own metrics as well as view how I am doing in comparison to my counterparts. It creates a competitive atmosphere and holds the team accountable.
- I cannot say enough positive things about being able to save notes after every call. So helpful to remember what was discussed, if follow up is needed, and more.
Cons
- More space for notes.
- System outages.
- Keeping notes on calls helps me better assist my clients.
- I can type keywords in the notes section that will remind me of future outreach (i.e. follow up needed in a week).
Have not used any other product.
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