Tenfold, My Work Companionhttps://www.trustradius.com/contact-centerTenfoldUnspecified6.9711012018-01-02T20:20:03.726Z
January 02, 2018
Tenfold, My Work Companion
Score 8 out of 101
Overall Satisfaction with Tenfold
Working in an office, call counts (plus inbound vs outbound), and call duration, can all be tracked and compared to co-workers, and this allows work to be far more quantifiable. Lastly, the product is extremely versatile and feature-rich, so that each person can use it how they see fit. We are metric based so the tracking is a great way to look individually, by teams, demographically is a huge benefit.
When Tenfold is working it's GREAT, when it isn't, it really can affect your numbers for the day as it doesn't seem to catch up and redeem itself. I'd like to see this better catch the true data, offer some additional dispositions in the completion of a call. Other than that, I'm a happy end user.