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User Review: "Tenfold, My Work Companion"
https://www.trustradius.com/contact-centerTenfoldUnspecified7.971101
Brenda Williams profile photo
January 02, 2018

User Review: "Tenfold, My Work Companion"

Score 8 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Tenfold

Working in an office, call counts (plus inbound vs outbound), and call duration, can all be tracked and compared to co-workers, and this allows work to be far more quantifiable. Lastly, the product is extremely versatile and feature-rich, so that each person can use it how they see fit. We are metric based so the tracking is a great way to look individually, by teams, demographically is a huge benefit.
  • Pulling contact numbers from salesforce
  • Tracking Quality connects
  • Disposing calls
  • Too many times there is a glitch in the connect-ability of calls
  • During high call times, the system seems to struggle to depose calls (focus in this area would be great as it currently affects efficiency).
This was a corporate decision
When Tenfold is working it's GREAT, when it isn't, it really can affect your numbers for the day as it doesn't seem to catch up and redeem itself. I'd like to see this better catch the true data, offer some additional dispositions in the completion of a call. Other than that, I'm a happy end user.