Thousand Eyes really has a thousand eyes!
June 09, 2023
Thousand Eyes really has a thousand eyes!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with ThousandEyes
Its critical for the IT Teams to know when member-facing applications are down BEFORE the members call the contact center to report it. We monitor business critical web applications, most of which interact directly with our membership.
- Visibility
- Flexability
- Alerting
- Cloud Agents
- Test Scheduling- Allow the tests to be run at different schedules... i.e. every 5 min during business hours, but maybe only every 30 minutes after business hours
- Member satisfaction increases
- Reduction in calls to contact center
One of the biggest differences is the ability to use an enterprise-agent. This is huge because not all web applications are available on the internet. There are a number of internal-only applications that we need to collect data on and monitor availability. Being able to test those from internal is really nice. Both applications have various agents around the world for testing, but only Thousand Eyes let you specifically run your own agent.
Do you think Cisco ThousandEyes delivers good value for the price?
Yes
Are you happy with Cisco ThousandEyes's feature set?
Yes
Did Cisco ThousandEyes live up to sales and marketing promises?
Yes
Did implementation of Cisco ThousandEyes go as expected?
Yes
Would you buy Cisco ThousandEyes again?
Yes