Thinking of Jaspersoft? Look elsewhere.
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October 05, 2017

Thinking of Jaspersoft? Look elsewhere.

Score 2 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with TIBCO Jaspersoft

  • We embed TIBCO Jaspersoft into our internally used application(s)
  • We use TIBCO Jaspersoft for print-ready, pixel-perfect reporting
Analytics of customer data for internal engineering.
  • Easy to use portal for end users
  • Open source
  • Really bad support! Even when you pay for support! You call in, don't get a call back. When you do they tell you go to onto the website and submit a ticket (why the support person can't do that while I'm on the phone is beyond me!). Then nothing is done and you get a notice that it's now a bug and maybe they will fix it on the next release!
  • Documentation is ridiculous! You go on their website and enter your product version and do a search and you get info for EVERY version out there! Even though it's irrelevant or wrong for your version! Customer support will even email you invalid documents!
  • Nickel and dime you for everything! Need help to tune Java? You'll pay! Need help speeding up queries? You'll pay! Pay for the support and Customer success? they try to sell you other services and consultants! Need a fix for an issue that is a bug ASAP? Sure! If you pay!
  • Convoluted portal for product, support, download and training! Took six months to get the account set up correctly! Every time I called to try and fix it, they simply reset the password!
Low ROI! Can't do what we need to do even though engineers and sales said it would do it! Too costly to run customer reports and contact support over issues. Switch to Spotfire or Tableau.
Very important! However it doesn't! I was told multiple times "Oh that's a bug in MySQL. You'll have to live with that" or "Sorry don't use that Big Data Platform. We don't quite work with it".
We thought it would be important but turned out it wasn't. Simple security policies and login access controls work fine.
Spotfire - Better support. More intuitive. Works with our databases.
Tableau - great support. Very simple and intuitive. Works with our databases!
Infor ION - Really expensive. Works well with their products. A lot of work with other products.
Pentaho - Never got it to work correctly.
SAP Crystal reports - Old school. costly.
Not bad for free open source.

TIBCO Jaspersoft Community Edition Feature Ratings

Pixel Perfect reports
Customizable dashboards
Report Formatting Templates
Drill-down analysis
Formatting capabilities
Report sharing and collaboration
Publish to Web
Publish to PDF
Report Versioning
Report Delivery Scheduling
Pre-built visualization formats (heatmaps, scatter plots etc.)
Location Analytics / Geographic Visualization
Multi-User Support (named login)
Role-Based Security Model
Multiple Access Permission Levels (Create, Read, Delete)
Dedicated Android Application
Dashboard / Report / Visualization Interactivity on Mobile
Not Rated
Javascript API
Not Rated
Java API
Themeable User Interface (UI)
Customizable Platform (Open Source)