Thinking of Jaspersoft? Look elsewhere.
October 05, 2017
Thinking of Jaspersoft? Look elsewhere.
Score 2 out of 10
Vetted Review
Verified User
Overall Satisfaction with TIBCO Jaspersoft
- Easy to use portal for end users
- Open source
- Really bad support! Even when you pay for support! You call in, don't get a call back. When you do they tell you go to onto the website and submit a ticket (why the support person can't do that while I'm on the phone is beyond me!). Then nothing is done and you get a notice that it's now a bug and maybe they will fix it on the next release!
- Documentation is ridiculous! You go on their website and enter your product version and do a search and you get info for EVERY version out there! Even though it's irrelevant or wrong for your version! Customer support will even email you invalid documents!
- Nickel and dime you for everything! Need help to tune Java? You'll pay! Need help speeding up queries? You'll pay! Pay for the support and Customer success? they try to sell you other services and consultants! Need a fix for an issue that is a bug ASAP? Sure! If you pay!
- Convoluted portal for product, support, download and training! Took six months to get the account set up correctly! Every time I called to try and fix it, they simply reset the password!
Spotfire - Better support. More intuitive. Works with our databases.
Tableau - great support. Very simple and intuitive. Works with our databases!
Infor ION - Really expensive. Works well with their products. A lot of work with other products.
Pentaho - Never got it to work correctly.
SAP Crystal reports - Old school. costly.
Tableau - great support. Very simple and intuitive. Works with our databases!
Infor ION - Really expensive. Works well with their products. A lot of work with other products.
Pentaho - Never got it to work correctly.
SAP Crystal reports - Old school. costly.