The Ups and Downs of TikTok
January 02, 2026

The Ups and Downs of TikTok

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with TikTok for Business

We use TikTok to create engaging videos for our business at Two Men and a Truck - Ocala/The Villages. This helps mostly with recruiting, as the age range of those using the platform is predominantly younger. It also helps engage our employees and make for a more engaging workplace. Our scope is simply within our franchise, spanning 25-30 employees on average, depending on seasonal hires.

Pros

  • It does not require a large ad spend to get good visibility
  • Extremely good platform for brand discovery
  • Local business can thrive more here with behind-the-scenes content

Cons

  • There is constant change on the platform, from available content to what is trending
  • Direct conversion tracking does not have good results
  • ROI is harder to track with a less rigorous analytics platform
  • Increased followers of the company by 90
  • Increased engagement with social media by 5%
  • Time spent on video editing before posting is high
It is fairly easy to use overall. However, when it comes to usability, customer support is certainly lacking, especially with the changing of hands the company has had over the past years. The content also changes from day to day and limits what you can use from a business perspective.

Do you think TikTok for Business delivers good value for the price?

Yes

Are you happy with TikTok for Business's feature set?

Yes

Did TikTok for Business live up to sales and marketing promises?

Yes

Did implementation of TikTok for Business go as expected?

Yes

Would you buy TikTok for Business again?

Yes

It is good for a business targeting a younger generation in their 30s and under, specifically for increasing reach and engagement on a social platform. However, when it comes to areas it is less appropriate, those wishing to target an older crowd and expecting to see ROI reflected in analytics will find themselves dissapointed.

TikTok for Business Feature Ratings

User Reviews and Ratings
7
Product Catalog
7
Social Sharing
10
User Profiles
8
Wishlist/Save for Later
7
Product Recommendations
7
Shopping Cart
6
Payment Integration
8
Order Tracking
6
Customer Support
4

Comments

More Reviews of TikTok for Business