Yet another disappointing travel management software
May 31, 2022
Yet another disappointing travel management software
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with TravelPerk
I really wanted to like TravelPerk. We previously used TripActions and had a lot of issues with it, some of which were related to the product itself as well as customer service problems. TravelPerk presented itself as a much better alternative, with capabilities that TripActions doesn't have, and "7-star" customer service. Unfortunately, this is absolutely not the case. Customer service agents are careless and make mistakes constantly. I'm triple and quadruple checking bookings because so many aspects of the bookings are incorrect when made through their "Concierge" service. What a shame.
- Great demo and pre-sale process
- Event pages are nice
- Easy to use interface
- Truly awful customer service agents who are careless and make mistakes constantly
- Inability to see other travelers on the App, even as an admin
- AE does not escalate issues quickly or seriously enough
- Negative ROI. It took so long to implement this with the company due to billing and invoicing issues, and now I'm constantly encountering problems with their customer service agents.
TravelPerk and TripActions both have their issues. I am looking for a third option.
Do you think TravelPerk delivers good value for the price?
Not sure
Are you happy with TravelPerk's feature set?
Yes
Did TravelPerk live up to sales and marketing promises?
No
Did implementation of TravelPerk go as expected?
Yes
Would you buy TravelPerk again?
No