Trend Micro Smart Review
December 13, 2019
Trend Micro Smart Review
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Trend Micro Smart Protection Suite, with XGen
It is not being used any longer. It was so difficult to install, and initially unstable with poor customer experience the decision was made to move to another platform. The install process was a nightmare, having to utilize multiple reinstalls, calls to support and ultimate frustration. Had it installed, but it was quite unstable. I uninstalled it and went with a new product despite the cost.
- Price was attractive.
- Improved installation.
- Better trained support staff.
- Because of the difficulties, we elected to quickly move to another product and the implementation was much easier and more successful.
- Made for a bad experience, but no long term issues caused.
- VIPRE Email Security (formerly FuseMail)
Everything I've used and installed before and since has been easier to implement and support. TM had attractive pricing, however, that was negated by the overall experience.
Do you think Trend Micro Smart Protection Suite, with XGen delivers good value for the price?
No
Are you happy with Trend Micro Smart Protection Suite, with XGen's feature set?
No
Did Trend Micro Smart Protection Suite, with XGen live up to sales and marketing promises?
No
Did implementation of Trend Micro Smart Protection Suite, with XGen go as expected?
No
Would you buy Trend Micro Smart Protection Suite, with XGen again?
No