Trend Micro Smart Review
December 13, 2019

Trend Micro Smart Review

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Trend Micro Smart Protection Suite, with XGen

It is not being used any longer. It was so difficult to install, and initially unstable with poor customer experience the decision was made to move to another platform. The install process was a nightmare, having to utilize multiple reinstalls, calls to support and ultimate frustration. Had it installed, but it was quite unstable. I uninstalled it and went with a new product despite the cost.
  • Price was attractive.
  • Improved installation.
  • Better trained support staff.
  • Because of the difficulties, we elected to quickly move to another product and the implementation was much easier and more successful.
  • Made for a bad experience, but no long term issues caused.
Everything I've used and installed before and since has been easier to implement and support. TM had attractive pricing, however, that was negated by the overall experience.
When calling support they did not seem overly familiar with the product nor how to address the issues we were having.

Do you think Trend Micro Smart Protection Suite, with XGen delivers good value for the price?

No

Are you happy with Trend Micro Smart Protection Suite, with XGen's feature set?

No

Did Trend Micro Smart Protection Suite, with XGen live up to sales and marketing promises?

No

Did implementation of Trend Micro Smart Protection Suite, with XGen go as expected?

No

Would you buy Trend Micro Smart Protection Suite, with XGen again?

No

If you need just a quick, easy product to install, this would not be the product. If you have extensive time, staff, and no other deadlines, you might give this a try. But if you are short-staffed and only have the TM instructions, it might be tougher. I would recommend having staff on hand that has prior TM experience.

Trend Micro Smart Protection Suite, with XGen Feature Ratings

Anti-Exploit Technology
Not Rated
Endpoint Detection and Response (EDR)
1
Centralized Management
1
Hybrid Deployment Support
Not Rated
Infection Remediation
1
Vulnerability Management
1
Malware Detection
1