Item: Trend Micro Smart Protection Suite, with XGen
Rating: 10
Author: Aaron Hatcher

Use Cases and Deployment Scope

We use Trend Micro Smart Protection Suite as a computer protection software. When we purchase new computers for our teachers or staff, we always add Trend Micro to provide protection. Trend Micro is currently being used on each computer that is used on our network. We will continue to utilize this service with each new computer.

Pros and Cons

Customer service
Ease of use

Expense

Return on Investment

Technology protection
Safety of personal information
Network security

Alternatives Considered

McAfee Advanced Threat Defense

WCA chose Trend Micro because of its ease of use, security features, customer service, and high ratings. We have enjoyed this protection service and will continue to use it.

Support Rating

The support from the customer service department of Trend Micro has been excellent. If I have a question that I can't find the answer to online, I am able to contact the customer service department and have my question answered.

Key Insights

Do you think Trend Micro Smart Protection Suite, with XGen delivers good value for the price?

Yes

Are you happy with Trend Micro Smart Protection Suite, with XGen's feature set?

Yes

Did Trend Micro Smart Protection Suite, with XGen live up to sales and marketing promises?

Yes

Did implementation of Trend Micro Smart Protection Suite, with XGen go as expected?

Yes

Would you buy Trend Micro Smart Protection Suite, with XGen again?

Yes

Other Software Used

Microsoft Office 365, Gradelink Student Information System, Google Drive

Likelihood to Recommend

For our school, Trend Micro Smart Protection Suite is a perfect fit. As new computers are purchased, Trend Micro is purchased at the same time and it updates regularly. I would think that Trend Micro is well suited for any company that uses technology. We will continue to use it with each of our computers.

Trend Micro Smart Protection Suite Review

Overall Satisfaction with Trend Micro Smart Protection Suite, with XGen