The Robust Castle For Computers and SmartPhones Alike
June 23, 2025

The Robust Castle For Computers and SmartPhones Alike

Haresh Kodnani | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Trend Micro Smart Protection Suite, with XGen

With so many AI (Artificial Intelligence) tools and systems, it became paramount to ensure high levels of securiy on both desktops/ laptops and cellphones. In one instance we had also faced browser hijacking, that took 24-48 hrs to resolve, in the absence of "live" Information Systems (IS) security computer software. The use case this spans (A) business data privacy (B) transaction security (C) Preventive loss to other linked computer software or systems or hardware and thus (D) saving productivity and financial losses due to absence A, B and C above

Pros

  • Trend Micro Smart Protection Suite, with XGen Security, AI-powered actively thwarts malware, ransomware, and phishing (spam emails sometimes pass through filters on some of our email clients and this feature effectively handles those)
  • Operates well with system RAMs as low as 4-8 GB as well!
  • Has some methods for checking URL reputation and thus securing online financial transactions
  • Wifi security - In one instance, it did alert one of our users on Public Wifi risk at an airport causing him to avoid a banking transaction using Wifi

Cons

  • Unsure as to how it drives privacy on AI apps like ChatGPT where multiple chat logs have tons of user data (at times personal chats)
  • Cookie cleaning process is under unclear and I recommend supplmenting it with Ccleaner
  • $45-55/year to prevent financial loss! That in itself, justfies not just this software but Ccleaner as well
  • Free versions help but we find "Addictive" behaviour of running such apps causing productivity loss. Besides, on a system loaded with "n" no. of software and the daily grind, does one have to focus for manual scanning?
  • Privacy - With keyloggers that can figure out passwords with your keyboard noise/rhythm and such "devlish ingenuity" that is already "old school", such a system is a must
  • AI is extremely swift at your "pattern recognition" and with the related privacy being a current grey area, this (or similar) systems are a must. I can skip Starbucks a couple of times but not such a system
We deployed the trial version of Trend Micro Smart Protection Suite, with XGen. The trial was applied to 3 users including one from accounts to check all angles. Considering the overall performance, as detailed in prior specifics, we found it to be a very close contended to Spybot-Search and Destroy, that we have been using since 10++ years. In fact, since the later does not have an andriod app, we are, most likely, shifting to this product after locating and evaluating 2-3 close competitors. Our experience with Trend Micro Smart Protection Suite, with XGen began with its free "Trend micro housecall" around 8 years before. The minuses - 1. It does seem to be a little more resource intensive vs. Spybot search and destroy 2. The absence of cookie cleaning and associated tiered options (the kind of cookies I want to retain or delete) is one big gap
1. Spybot-Search and Destroy does not have an andriod app - its definitely lagging behind here since a non-tech user like me would want a single brand for both - the computer and the smartphone 2. Spybot, on the other hand, has remarkable depth in pulling out the deepest malware - noted since 10++ years 3. Spybot is also relatively "lighter" for the computer and fits in extremely comfortably on windows 7 units with just 3GB RAM ("dumb terminals")!

Do you think Trend Micro Smart Protection Suite, with XGen delivers good value for the price?

Yes

Are you happy with Trend Micro Smart Protection Suite, with XGen's feature set?

Yes

Did Trend Micro Smart Protection Suite, with XGen live up to sales and marketing promises?

Yes

Did implementation of Trend Micro Smart Protection Suite, with XGen go as expected?

Yes

Would you buy Trend Micro Smart Protection Suite, with XGen again?

Yes

As mentioned earlier, privacy and financial transaction threats will continue to risk with the current and rapid rise in tech tools/computer software. And handling such threats is NOT a core competency for many businesses. So, a paid version of such a robust systems comes well recommended - especially for those users who often use mobile banking or pay via cellphone apps

Trend Micro Smart Protection Suite, with XGen Feature Ratings

Endpoint Security
9.0
Endpoint Detection and Response (EDR)
9
Centralized Management
9
Hybrid Deployment Support
9
Infection Remediation
9
Vulnerability Management
9
Malware Detection
9

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