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Polished, Solid and Feature Rich Next Gen AV for SME / Enterprise Environments.
January 17, 2024

Polished, Solid and Feature Rich Next Gen AV for SME / Enterprise Environments.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Worry-Free Services Advanced

Overall Satisfaction with Trend Micro Worry-Free Services Suite

We migrated from Panda 360 adaptive defense after Trend became our MSP providers' recommended next-gen AV solution. Being able to centrally manage all devices within the business from a cloud console (Around 150), we needed the ability to set different device profiles for different business needs, along with real-time reporting.
  • Real Time Reporting.
  • Next Generation Streaming Analysis.
  • Profile Configuration to suite.
  • Easy Deployment.
  • Good Value.
  • Granular Web Reputation Controls.
  • Some Configuration areas are limited.
  • Installation speed can be slow even on modern devices with enterprise-speed net connections.
  • Revisions to Web Categorization globally is clunky.
  • Lacks Device controls such as remote reboot.
With around 80 users and 150 devices (including 6 server instances), this solution served us very well, with instant admin notifications and scheduled overall reports. Detection appears extremely reliable, and the memory and CPU footprint of the service seemed less intrusive than Panda, which we had issues running on Terminal Services instances, as it seems to hog excessive memory allocation. Rollout was smooth and we never had an instance of a corrupt installation.

Overall Satisfaction Continued

  • Granular Browsing Control is a boon for safety and focus.
  • Live dashboard of the enterprise environment is surprisingly bountiful in detail.
  • Very much "Fire and Forget" Solution once configured.

Do you think Trend Micro Worry-Free Services Suite delivers good value for the price?

Yes

Are you happy with Trend Micro Worry-Free Services Suite's feature set?

Yes

Did Trend Micro Worry-Free Services Suite live up to sales and marketing promises?

Yes

Did implementation of Trend Micro Worry-Free Services Suite go as expected?

Yes

Would you buy Trend Micro Worry-Free Services Suite again?

Yes

Trend Micro Worry-Free Services Suite Feature Ratings

Endpoint Security
9.1
Anti-Exploit Technology
9
Endpoint Detection and Response (EDR)
9
Centralized Management
9
Hybrid Deployment Support
9
Infection Remediation
9
Vulnerability Management
10
Malware Detection
9

Using Trend Micro Worry-Free Services Suite

Configuration and support resources provided gave us everything we needed to configure the environment out of the box to meet the various needs of the business.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Familiar
None
  • Profile Configuration was by and large self explanatory.
  • The Web Ui was well designed and flowed nicely.
  • Agent was built efficiently and was extremely stable.
  • Scheduling of tasks wasn't as well fleshed out as I'd like.
  • Missing some basic functionality like trigger reboot of device from agent.
  • Automating reports is limited.
Yes - A well-rendered web UI that dynamically scales to the device.