Trend Micro Worry-Free Services Suite

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Trend Micro Worry-Free Services Suite

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What is Trend Micro Worry-Free Services Suite?

Trend Micro Worry-Free Services Suite Technical Details

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Mobile Application	No

Frequently Asked Questions

Reviewers rate Centralized Management highest, with a score of 9.7.

The most common users of Trend Micro Worry-Free Services Suite are from Small Businesses (1-50 employees).

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Reviews and Ratings

(26)

May 7th 2024

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Business Problems Solved
Pros
Cons

Users have found that Worry Free Services Advanced by Trend Micro provides hassle-free cloud deployment, eliminating the need for internal infrastructure and specialized teams for endpoint protection. The antivirus software effectively protects digital assets and intellectual property, ensuring a secure environment for users. One of the key benefits of this solution is its satisfactory performance, with minimal resource consumption from the operating system. Administrators appreciate the cloud-based nature of the solution, which allows them to manage policies and make changes remotely. Additionally, the software is continuously updated, providing reliable protection against malware and passing ethical hacker tests.

Another important use case of Trend Micro Worry-Free Business Security is its ability to protect companies from virus and malware infections. Over the past two years, this software has successfully safeguarded organizations from these threats, providing peace of mind to users. Another advantage is that the software has little to no impact on the performance of workstations, servers, and other end-user devices, ensuring uninterrupted productivity. The cloud-based deployment of this solution also comes in handy after a server crash or other emergencies that require alternative applications. Furthermore, users appreciate the centralized management provided by the cloud admin console, enabling easy control and administration for IT professionals. Lastly, Trend Micro Worry-Free Business Security delivers reliable protection and security when accessing the internet and downloading files, adding an extra layer of defense to organizations' digital activities.

Hybrid Deployment Option: Several users have praised the hybrid deployment option of the product, which allows them to have control over their environment whether it is on-prem or in the cloud. This flexibility has been highly advantageous for organizations with diverse infrastructure setups.

Ease of Maintenance and Updates: Many reviewers have expressed appreciation for the ease of maintenance and updates provided by the product. They highlight that updates are available as soon as they are released, without requiring any additional actions from the user. This streamlined process saves time and effort for IT teams.

Compatibility with Cloud and Collaboration Platforms: The compatibility of the product with popular cloud and collaboration platforms such as Office 365, Google Mail, and On-Cloud Storage has been seen as a valuable feature by a number of users. This integration allows for seamless protection across multiple environments, making it convenient for organizations using these platforms.

Cons:

Installation Process: Some users have expressed frustration with the installation process as it requires an agent to be installed on the protected computer. This additional step can make the setup more cumbersome and time-consuming.
Lack of Notifications: Several reviewers have mentioned that there are instances where the infected host does not receive alerts and notifications. Instead, these messages are solely directed to Control Manager, potentially causing delays in detecting and addressing security issues.
Limited Capabilities: A number of users have felt that the software lacks certain capabilities found in more robust platforms within its price range. These missing features may limit the effectiveness of the solution and require organizations to seek additional tools or compromise on their security requirements.

Reviews

(1-9 of 9)

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A Comprehensive Security Solution That's also User-Friendly

Rating: 10 out of 10

August 19, 2024

Verified User

Vetted Review

Verified User

10 years of experience

Use Cases and Deployment Scope

We use the full suite of features including endpoint security, email security, and cloud app security to protect our network and devices from all types of cybersecurity threats.

Pros and Cons

Adds a second layer to office 365 filtering and often finds things that were missed.
Built in XDR provides more details on a threat than you'd normally have.
Overall Easy to use but still very powerfull.
Built in web filtering is easy to use and helps when users are offsite.

Likelihood to Recommend

If you’re looking for a complete solution in one easy to use package that includes antivirus, next-gen protection, EDR, web filtering, and application control, Trend Micro Worry-Free Services Suite is an excellent choice. It’s user-friendly and integrates seamlessly. The cloud app security, including Office 365 email protection, is straightforward to set up and performs so well that I can’t imagine being without it.

Polished, Solid and Feature Rich Next Gen AV for SME / Enterprise Environments.

Rating: 9 out of 10

January 17, 2024

Verified User

Vetted Review

Verified User

2 years of experience

Use Cases and Deployment Scope

We migrated from Panda 360 adaptive defense after Trend became our MSP providers' recommended next-gen AV solution. Being able to centrally manage all devices within the business from a cloud console (Around 150), we needed the ability to set different device profiles for different business needs, along with real-time reporting.

Pros and Cons

Real Time Reporting.
Next Generation Streaming Analysis.
Profile Configuration to suite.
Easy Deployment.
Good Value.
Granular Web Reputation Controls.

Likelihood to Recommend

With around 80 users and 150 devices (including 6 server instances), this solution served us very well, with instant admin notifications and scheduled overall reports. Detection appears extremely reliable, and the memory and CPU footprint of the service seemed less intrusive than Panda, which we had issues running on Terminal Services instances, as it seems to hog excessive memory allocation. Rollout was smooth and we never had an instance of a corrupt installation.

Good Value Product

Rating: 6 out of 10

January 01, 2024

Cedric Breuillard

Senior System Administrator

CISA-INFORMATIQUE (Information Technology & Services, 11-50 employees)

Vetted Review

Reseller

15 years of experience

Use Cases and Deployment Scope

Trend Micro Worry-Free Services Suite is used for basic protection of endpoint. It is used in small businesses with a low IT budget. It secures Windows devices (servers and desktops), Mac, iOS, and Android by combining machine learning with various threat protection techniques where protection against ransomware and advanced attacks becomes optimal.

Pros and Cons

Solution SaaS
Endpoint Protection
Extended Detection and Response

Likelihood to Recommend

Trend Micro Worry-Free Services Suite is well suited to small businesses because it is easy to use and has an intuitive cloud-based console. It protects your sensitive data and stops malware. It provides Data Loss Prevention (DLP), Disk Encryption, Vulnerability Protection, Device and application control, Firewalls, URL Reputation, and Web Category Filtering. It supports Windows, Mac, mobile, and Google Chromebook devices.

Trend Micro Worry-Free Business Security has everything you need.

Rating: 10 out of 10

March 09, 2020

Verified User

Vetted Review

Verified User

3 years of experience

Use Cases and Deployment Scope

Trend Micro has been our main AV and security software for a few years now. We use it company wide and have had very good results with it. Our installation allows me to manage everything from the cloud admin console through locally installed agents on the end point devices. This product gives us peace of mind that we are protected when going online and with downloads.

Pros and Cons

Very granular control settings like URL filter/block and separate policies for servers vs workstations.
Password restrictions on exiting and uninstalling the software on the end points.
You can force updates and scans at any time from admin console.

Likelihood to Recommend

This tool set has been very helpful when you have the need to have one or a few people monitor and have control over many devices. There are also some options for mobile device security. This product has been great for us as a small to mid sized company. It is scalable and adding licenses is pretty easy. They allow a small overage on the license count before new devices won't run the software.

Trend Micro is less ideal for Apple users

Rating: 6 out of 10

August 09, 2019

Brian Duffy

Systems Analyst and Administrator

Cottage Door Press (Consumer Goods, 51-200 employees)

Vetted Review

Verified User

2 years of experience

Use Cases and Deployment Scope

We use Trend Micro on all our MS Window deployments across all organizations. The anti-virus software protects our digital assets and intellectual property. As a cloud solution, it allows us to run lean on hardware which is important to our company. Simple install and uninstall is important for a thin IT Department.

Pros and Cons

Cloud management reports.
User management.
Administration tools are intuitive and easy to use.

Likelihood to Recommend

Trend Micro is well-suited for a Windows-only environment where you do not need to protect any Apple products. We are going to switch away from Trend as we are 50% Apple for our Creative department. Trend would work well for an MSP as it has good cloud tools that need a little improvement.

Enterprise level product for a small business level price!

Rating: 9 out of 10

July 03, 2019

David Schwartz

IT Director

Qualtech Technologies Inc. (Mechanical or Industrial Engineering, 11-50 employees)

Vetted Review

Verified User

2 years of experience

Use Cases and Deployment Scope

Trend Micro Worry-Free Business Security is used organization-wide to protect all end-user machines, Windows terminals, Windows servers, and company-issued mobile devices. We used to use an on-premise version of Trend Micro until a server crash left us stranded. After reviving the rest of the company infrastructure, we decided to source as many cloud-based alternative applications as possible. Trend Micro Worry-Free Business Security is one of those.

Pros and Cons

Policy creation: each type of device (server, pc, mobile) can have its own policy type, and can be even further separated into device locations or department groups.
Agent creation and rollout: enrolling a device into the system is super simple and can be completed by just sending the user an email with very simple instructions to complete the installation, or a system admin/tech support can manually download the installer to the machine if needed.
Tech support: their support staff is excellent and willing to go the extra mile to help! I've contacted them via email and the support portal and the response time is extremely prompt, and I've got a resolution or answer to my questions within the first 2 conversations, if not the first response.

Likelihood to Recommend

Small business or large, if you have remote users or a BYOD policy for your employees, then Trend Micro is a must! Policy creation is so simple, yet in-depth for advanced users to create some very unique policy definitions and conditions. If you have users on the go, working from home, or on mobile devices like iphones, ipads, and surface tablets, then you cannot go wrong. The software is unintrusive (even when running a scheduled scan) and users won't even know it's there, but it's such a powerful tool to have in your pocket. For any organization lacking visibility into missing updates, firmware, or unsure about virus vulnerability, then again, this is an absolute must!

Excellent option for endpoint security based on the cloud

Rating: 9 out of 10

Mauro Osvaldo Sepulveda Gutierrez

February 07, 2019

Network and Security Engineer

Sintec (Logistics and Supply Chain, 51-200 employees)

Vetted Review

Verified User

6 years of experience

Use Cases and Deployment Scope

We use this solution for the entire company, this is our official application for endpoint security. The solution's performance is really good, it doesn't consume too many resources from the operative system. The big advantage as the admin of this solution is that it's on the cloud, so, you can manage the policies or make changes remotely. The service is always updated, as matter of fact, we made some ethical hacker test to test if the application detects malware. The application detected them always. We are very satisfied with this solution.

Pros and Cons

On cloud management
Malware detection works very well
License per user is not expensive
Good performance

Likelihood to Recommend

Trend Micro is an excellent option when you don't want an appliance or a physical server on your infrastructure. Because the application is based on the cloud, the end users only need to install a .msi file and it's done. The management is on the cloud too, so you can make changes or edit policies remotely, this is a very useful feature.

Why worry about Anti-Virus?

Rating: 10 out of 10

August 24, 2018

Mitch Hubbell

System Administrator

Bauer Built Mfg. (Machinery, 51-200 employees)

Vetted Review

Verified User

7 years of experience

Use Cases and Deployment Scope

Trend Micro Worry-Free Business Security (TM: WFBS) has helped to protect our company over the past two years since I deployed it. I've had zero virus or malware infections since the implementation of TM: WFBS. I'm using it on our workstations and servers, with little to no impact on performance.

Pros and Cons

It provides a high level of security from viruses and malware.
Installation is incredibly simple.
The administrator console is incredibly well laid out and gives you quality information about your environment.

Likelihood to Recommend

I would say Trend Micro Worry-Free Business Security is well suited for not only business use but home use as well. The name suggests worry-free and it really lives up to it.

Endpoint protection class for SMBs at the highest class

Rating: 8 out of 10

August 02, 2018

Jose A Garcia

Sales Representative

GB Advisors, Inc. (Information Technology and Services, 11-50 employees)

Vetted Review

Reseller

1 year of experience

Use Cases and Deployment Scope

We are using Worry Free Services Advanced. which is the cloud deployment of the solution. The company as a whole is using the Worry Free Solution software. Worry Free products are intended to be used by small business companies like ours. We are addressing the problem to get antivirus protection with additional features like the ones you can find in endpoint protection solutions. The deployment itself is hassle-free with a central managing console. No need to have internal infrastructure to host the solution. No need to have a specialized team focused on endpoint protection.

Pros and Cons

Hybrid deployment, can be on-prem or cloud specific, we are using cloud based
Central Control Manager capabilities to have control about what happens in the environment
No need to have internal infrastructure to host further than your workstations or terminals
No need to have dedicated team for security or endpoint protection
Maintenance and updates are available just as released, no need to take actions on that side
Great capabilities as a connected threat defense platform
Endpoint protection features and quality for SMBs
Cloud and collaboration platforms compatible including Office 365, Google Mail and On-Cloud Storage

Likelihood to Recommend

Trend Micro is well suited solution for SMBs, for companies with less than 100 endpoints or devices to protect. Where there is no internal infrastructure to host endpoint protection platforms and there are not internal IT teams or security focused personnel. Not suitable for businesses with more than 200 devices as you can lose effectiveness on the protection intended to be provided.