Trend Micro Worry-Free Services Suite

This tool set has been very helpful when you have the need to have one or a few people monitor and have control over many devices. There are also some options for mobile device security. This product has been great for us as a small to mid sized company. It is scalable and adding licenses is pretty easy. They allow a small overage on the license count before new devices won't run the software.

The few times I needed to contact support I was fully satisfied. They worked all the way through the issue, no matter how long it took, and made sure I had a permanent solution. I was pleased with the professionalism, courteousness, and knowledge of the product they were supporting.

Trend Micro is well-suited for a Windows-only environment where you do not need to protect any Apple products. We are going to switch away from Trend as we are 50% Apple for our Creative department. Trend would work well for an MSP as it has good cloud tools that need a little improvement.

Support is the second major reason we are going to be changing A/V companies. When opening a ticket we would spend a lot of time providing details about what troubleshooting steps we have tried and information about the problem we were having with Trend Micro. The support technicians would often not read or understand the information we provided resulting in them asking us to perform troubleshooting steps that were already done and described in our initial support request. Additionally, responses would only come in the middle of the night so small issues would take days to solve.

Small business or large, if you have remote users or a BYOD policy for your employees, then Trend Micro is a must! Policy creation is so simple, yet in-depth for advanced users to create some very unique policy definitions and conditions. If you have users on the go, working from home, or on mobile devices like iphones, ipads, and surface tablets, then you cannot go wrong. The software is unintrusive (even when running a scheduled scan) and users won't even know it's there, but it's such a powerful tool to have in your pocket. For any organization lacking visibility into missing updates, firmware, or unsure about virus vulnerability, then again, this is an absolute must!

Trend Micro is an excellent option when you don't want an appliance or a physical server on your infrastructure. Because the application is based on the cloud, the end users only need to install a .msi file and it's done. The management is on the cloud too, so you can make changes or edit policies remotely, this is a very useful feature.

I would say Trend Micro Worry-Free Business Security is well suited for not only business use but home use as well. The name suggests worry-free and it really lives up to it.

Trend Micro is well suited solution for SMBs, for companies with less than 100 endpoints or devices to protect. Where there is no internal infrastructure to host endpoint protection platforms and there are not internal IT teams or security focused personnel. Not suitable for businesses with more than 200 devices as you can lose effectiveness on the protection intended to be provided.