Trend Micro Worry-Free Services Suite

Trend Micro Worry-Free Services Suite Reviews

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Ratings and Reviews (11)
Features Scorecard
Product Details

Ratings and Reviews
(1-6 of 11)

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March 09, 2020

Trend Micro Worry-Free Business Security has everything you need.

Verified User
Administrator in Information Technology
Civil Engineering Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

Trend Micro has been our main AV and security software for a few years now. We use it company wide and have had very good results with it. Our installation allows me to manage everything from the cloud admin console through locally installed agents on the end point devices. This product gives us peace of mind that we are protected when going online and with downloads.

Pros and Cons

  • Very granular control settings like URL filter/block and separate policies for servers vs workstations.
  • Password restrictions on exiting and uninstalling the software on the end points.
  • You can force updates and scans at any time from admin console.
  • Price increases regularly.
  • When you actually want to uninstall the agent, sometimes it will refuse to do so. Luckily TM has a special uninstall tool if needed.
  • Can take awhile to dial in the thresholds against false positives.

Likelihood to Recommend

This tool set has been very helpful when you have the need to have one or a few people monitor and have control over many devices. There are also some options for mobile device security. This product has been great for us as a small to mid sized company. It is scalable and adding licenses is pretty easy. They allow a small overage on the license count before new devices won't run the software.

Support Rating

10
The few times I needed to contact support I was fully satisfied. They worked all the way through the issue, no matter how long it took, and made sure I had a permanent solution. I was pleased with the professionalism, courteousness, and knowledge of the product they were supporting.
August 09, 2019

Trend Micro is less ideal for Apple users

Brian Duffy | TrustRadius Reviewer
Brian Duffy
Systems Analyst and Administrator
Cottage Door Press (Consumer Goods, 51-200 employees)
Score 6 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

We use Trend Micro on all our MS Window deployments across all organizations. The anti-virus software protects our digital assets and intellectual property. As a cloud solution, it allows us to run lean on hardware which is important to our company. Simple install and uninstall is important for a thin IT Department.

Pros and Cons

  • Cloud management reports.
  • User management.
  • Administration tools are intuitive and easy to use.
  • Apple Mac client is troublesome.
  • Policies are clunky and difficult to understand.
  • Security Agent dashboard lacks tools needed to remediate problems.
  • Technical support was less than satisfactory.

Likelihood to Recommend

Trend Micro is well-suited for a Windows-only environment where you do not need to protect any Apple products. We are going to switch away from Trend as we are 50% Apple for our Creative department. Trend would work well for an MSP as it has good cloud tools that need a little improvement.

Support Rating

3
Support is the second major reason we are going to be changing A/V companies. When opening a ticket we would spend a lot of time providing details about what troubleshooting steps we have tried and information about the problem we were having with Trend Micro. The support technicians would often not read or understand the information we provided resulting in them asking us to perform troubleshooting steps that were already done and described in our initial support request. Additionally, responses would only come in the middle of the night so small issues would take days to solve.
July 03, 2019

Enterprise level product for a small business level price!

David Schwartz | TrustRadius Reviewer
David Schwartz
IT Director
Qualtech Technologies Inc. (Mechanical or Industrial Engineering, 11-50 employees)
Score 9 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

Trend Micro Worry-Free Business Security is used organization-wide to protect all end-user machines, Windows terminals, Windows servers, and company-issued mobile devices. We used to use an on-premise version of Trend Micro until a server crash left us stranded. After reviving the rest of the company infrastructure, we decided to source as many cloud-based alternative applications as possible. Trend Micro Worry-Free Business Security is one of those.

Pros and Cons

  • Policy creation: each type of device (server, pc, mobile) can have its own policy type, and can be even further separated into device locations or department groups.
  • Agent creation and rollout: enrolling a device into the system is super simple and can be completed by just sending the user an email with very simple instructions to complete the installation, or a system admin/tech support can manually download the installer to the machine if needed.
  • Tech support: their support staff is excellent and willing to go the extra mile to help! I've contacted them via email and the support portal and the response time is extremely prompt, and I've got a resolution or answer to my questions within the first 2 conversations, if not the first response.
  • Sales: upon renewal, I did have to reach out myself to confirm the renewal of our agreement, but it didn't take long to confirm. You'd just think someone would reach out to me ahead of time to set up the renewal agreement.
  • Agent uninstalls: Occasionally when you remove an agent from the portal it "should" complete an uninstall of the client the next time the PC connects and comes online, but I've noticed that that doesn't always work, and I'll have to manually uninstall using the uninstall password to free up the license.

Likelihood to Recommend

Small business or large, if you have remote users or a BYOD policy for your employees, then Trend Micro is a must! Policy creation is so simple, yet in-depth for advanced users to create some very unique policy definitions and conditions. If you have users on the go, working from home, or on mobile devices like iphones, ipads, and surface tablets, then you cannot go wrong. The software is unintrusive (even when running a scheduled scan) and users won't even know it's there, but it's such a powerful tool to have in your pocket. For any organization lacking visibility into missing updates, firmware, or unsure about virus vulnerability, then again, this is an absolute must!
February 07, 2019

Excellent option for endpoint security based on the cloud

Mauro Osvaldo Sepulveda Gutierrez | TrustRadius Reviewer
Mauro Osvaldo Sepulveda Gutierrez
Network and Security Engineer
Sintec (Logistics and Supply Chain, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

We use this solution for the entire company, this is our official application for endpoint security. The solution's performance is really good, it doesn't consume too many resources from the operative system. The big advantage as the admin of this solution is that it's on the cloud, so, you can manage the policies or make changes remotely. The service is always updated, as matter of fact, we made some ethical hacker test to test if the application detects malware. The application detected them always. We are very satisfied with this solution.

Pros and Cons

  • On cloud management
  • Malware detection works very well
  • License per user is not expensive
  • Good performance
  • Application control: when you try to apply policies for blocking applications you must select the path of the app location, but if the executable moves lead to another location the app will not be blocked.
  • The issue solutions suggested by the application sometimes aren't very effective

Likelihood to Recommend

Trend Micro is an excellent option when you don't want an appliance or a physical server on your infrastructure. Because the application is based on the cloud, the end users only need to install a .msi file and it's done. The management is on the cloud too, so you can make changes or edit policies remotely, this is a very useful feature.
August 02, 2018

Endpoint protection class for SMBs at the highest class

Jose A Garcia | TrustRadius Reviewer
Jose A Garcia
Sales Representative
GB Advisors, Inc. (Information Technology and Services, 11-50 employees)
Score 8 out of 10
Vetted Review
Reseller
Review Source

Use Cases and Deployment Scope

We are using Worry Free Services Advanced. which is the cloud deployment of the solution. The company as a whole is using the Worry Free Solution software. Worry Free products are intended to be used by small business companies like ours. We are addressing the problem to get antivirus protection with additional features like the ones you can find in endpoint protection solutions. The deployment itself is hassle-free with a central managing console. No need to have internal infrastructure to host the solution. No need to have a specialized team focused on endpoint protection.

Pros and Cons

  • Hybrid deployment, can be on-prem or cloud specific, we are using cloud based
  • Central Control Manager capabilities to have control about what happens in the environment
  • No need to have internal infrastructure to host further than your workstations or terminals
  • No need to have dedicated team for security or endpoint protection
  • Maintenance and updates are available just as released, no need to take actions on that side
  • Great capabilities as a connected threat defense platform
  • Endpoint protection features and quality for SMBs
  • Cloud and collaboration platforms compatible including Office 365, Google Mail and On-Cloud Storage
  • Not too much to say about cons
  • The installation needs an agent installed on the protected computer
  • Sometimes the infected host does not get the alert but the notification just goes to Control Manager
  • Can lack special capabilities found in more robust platforms in the same range
  • Pricier compared to other vendors

Likelihood to Recommend

Trend Micro is well suited solution for SMBs, for companies with less than 100 endpoints or devices to protect. Where there is no internal infrastructure to host endpoint protection platforms and there are not internal IT teams or security focused personnel. Not suitable for businesses with more than 200 devices as you can lose effectiveness on the protection intended to be provided.
August 24, 2018

Why worry about Anti-Virus?

Mitch Hubbell | TrustRadius Reviewer
Mitch Hubbell
System Administrator
Bauer Built Mfg. (Machinery, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

Trend Micro Worry-Free Business Security (TM: WFBS) has helped to protect our company over the past two years since I deployed it. I've had zero virus or malware infections since the implementation of TM: WFBS. I'm using it on our workstations and servers, with little to no impact on performance.

Pros and Cons

  • It provides a high level of security from viruses and malware.
  • Installation is incredibly simple.
  • The administrator console is incredibly well laid out and gives you quality information about your environment.
  • It can be a bit aggressive sometimes, but that's not always a bad thing

Likelihood to Recommend

I would say Trend Micro Worry-Free Business Security is well suited for not only business use but home use as well. The name suggests worry-free and it really lives up to it.

Trend Micro Worry-Free Services Suite Scorecard Summary

What is Trend Micro Worry-Free Services Suite?

Trend Micro offers an end-to-end hosted security solution which they call the Worry-Free Business Security suite for midsize and larger enterprises, which provides a wide range of services such as endpoint protection, email encryption, general antivirus and threat detection and prevention, as well as protection of cloud applications as well, with no maintenance.

Trend Micro Worry-Free Services Suite Video

Worry-Free Business Security Overview

Trend Micro Worry-Free Services Suite Pricing

Trend Micro Worry-Free Services Suite Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

What is Trend Micro Worry-Free Services Suite?

Trend Micro offers an end-to-end hosted security solution which they call the Worry-Free Business Security suite for midsize and larger enterprises, which provides a wide range of services such as endpoint protection, email encryption, general antivirus and threat detection and prevention, as well as protection of cloud applications as well, with no maintenance.

What is Trend Micro Worry-Free Services Suite's best feature?

Reviewers rate Support Rating highest, with a score of 9.2.

Who uses Trend Micro Worry-Free Services Suite?

The most common users of Trend Micro Worry-Free Services Suite are from Small Businesses and the Information Technology & Services industry.