Not happy with customer service and fees
August 29, 2022

Not happy with customer service and fees

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with TripActions

My main issue with TripActions is they act as a travel agent and they are useless if the is an issue with a third party, they simply give the run around telling you to get with that third party for example, Priceline to resolve. Priceline will tell you to get with TripActions and they will say get with the hotel for example, when you do they will tell you to get with TripActions. Next issue they bill $25 for what they consider alternative trip, in other words if you don’t merge trips then is additional $25. This is ridiculous in my opinion but to make matters worse there is not alert, they said it is on the invoice but any invoice I have gotten is for the current month says you can’t download, but the invoices without the $25 fee I can download. End of the day I just won’t personally use it.
  • I received $175 in $25 feed for past two trips
  • Wasted half day trying to resolve an issue where I was double booked.
  • These are my personal opinions of trip actions and not those of the entire executive group

Do you think Navan delivers good value for the price?

No

Are you happy with Navan's feature set?

No

Did Navan live up to sales and marketing promises?

No

Did implementation of Navan go as expected?

No

Would you buy Navan again?

No

Great if you never have an issue. They mainly want to communicate via chat while they will put you on long holds if you don’t sit and watch will sign out and won’t wait on you.

Using TripActions

2000 - Multiple LOB
Salaried that travel
  • Track dollars spent by each person
  • Notify managers of out of the norm bookings
This decision overall isn’t made by me. The company evaluates the product. While I am an influencer the overall review is my personal opinion and mine only. The company books flights or would like for us to book flights through trip actions everything else is suggested but done with a personal cc which makes it optional. My option will be to not use TripActions for anything personally.