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Great product. Mobile apps disappointing.
November 12, 2012

Great product. Mobile apps disappointing.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review

Software Version

Version 1.5.3

Overall Satisfaction

  • Tweetdeck is great for monitoring several terms at once, and providing desktop notifications.
  • Mobile integration – the iphone and ipad apps do not provide the same kind of view.
  • Allows us to respond to constituents in the most timely manner possible – saving us time and time is money.
We have compared TweetDeck to both HootSuite and Twitter Web. HootSuite is definitely better on analytics. The absence of even basic analytics in TweetDeck is problematic. However, there is a cost for this on the HS platform.

TweetDeck has one main advantage over Twitter Web: TweetDeck has multiple display screen and Twitter Web displays everything in a single screen.

Product Usage

54 - Four as a part of their full time jobs (Director of Emerging Media, Community Manager, and Social Communications Manager) within the Social Media department. Also approx. 50 people use Twitter as a small part of their jobs.
4 - Four users within the social media department.
  • Although we didn’t purchase (it’s free) the problem was finding one central place to monitor everything that was being said about our brand on Twitter, and Twitter’s web platform only shows mentions or search terms one at a time.
  • We primarily use it for listening and also customer support (we intervene if somebody is having a problem or saying something negative).

Evaluation and Selection

We’ve always used Tweetdeck for Twitter monitoring.

Implementation

Training

Support

I've never been able to get a support person on the phone to address any questions I've had. That being said, it is a free platform.

Usability

The interface is clean and easy to configure.

Reliability

No major downtime, only some small blips.