Great product- would recommend!
November 18, 2021

Great product- would recommend!

Hollie Rodgers | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG HR Service Delivery

UKG HR Service Delivery is our Self-Service Employee portal that is used across the entire organization. It is essentially our one-stop shop for HR to manage employee data and for teammates to receive important information regarding their employment. It is great to have everything in one place to direct teammates whether it is about payroll, benefits, compensation, employee relations. It allows all of our local HRs to share information across the organization so that if someone moves within the company, all of their data goes with them. There are many helpful functions as well including BI reporting for data found in the system that allows us to manage items like referral bonuses in a more automatic, efficient way. The fact that it is now tied to Kronos makes it even more of a helpful tool since Kronos is our time management system.
  • Business Intelligence Reporting with the data found in the UKG HR Service Delivery system.
  • It is very customizable to fit our company needs.
  • Many opportunities for a workflow to make employee data management more seamless.
  • Not able to submit someone to Process Hires more than once, so if they get deleted the whole process has to start from the beginning.
  • The mobile app is not as efficient or user-friendly as the desktop version.
  • Many times I have been kicked out of the application for no reason and have to log in again and with the MFA, it uses up valuable time.
  • If you go to the Onboarding Gateway once, when you leave it and then try to get back in, it forces you to log back in or else close that window and click the link again.
  • Business Intelligence.
  • Employee Relations.
  • My Employees.
  • Very high ROI as our business has been growing exponentially in the past couple of years.
  • Assists with Recruiting, Developing, and Retaining quality teammates.
  • Allows for teammates and leaders to effectively manage and track their professional goals.

Do you think PeopleDoc / UKG HR Service Delivery (discontinued) delivers good value for the price?


Are you happy with PeopleDoc / UKG HR Service Delivery (discontinued)'s feature set?


Did PeopleDoc / UKG HR Service Delivery (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of PeopleDoc / UKG HR Service Delivery (discontinued) go as expected?

I wasn't involved with the implementation phase

Would you buy PeopleDoc / UKG HR Service Delivery (discontinued) again?


Very well suited for very large organizations. (Mine has close to 20,000 employees) but many of the functions would not be as necessary for smaller organizations with smaller budgets and far fewer employees to manage.