HR Service Delivery Software

HR Service Delivery Software Overview

HR Service Delivery, also called HR service management, software provides a centralized, secure environment where employees, managers and HR professionals can access information regarding on-boarding, compensation, and corporate information and policies. HR service delivery focuses on helping organizations respond to and resolve employee requests, questions, and issues around HR more quickly and efficiently. These products can be loosely considered an HR equivalent of service management functions found in other departments, such as IT service management or support desks. However, HR service delivery software is more tailored to specific HR needs, such as handling sensitive data, providing specific subject matter expertise, and offering more prebuilt workflows for common HR cases.


These products traditionally help organizations implement a tiered model of HR service delivery. In this model, employees first arrive at self-service knowledge bases, which can handle frequently asked questions or concerns. From there, employees can escalate their case as necessary to the proper level of authority and expertise, which can then resolve the issue at hand.


HR service delivery software offers a range of benefits, especially to large organizations and enterprises. These products enable much more employee self-service when addressing HR questions. When self-service isn’t sufficient, these tools can provide more rapid resolutions to employee requests. They also offer more automated, 24/7 resources for employees, in addition to organizations’ 9-5 support personnel. Finally, HR service delivery software gives more transparency into HR cases’ statuses and resolutions. This is particularly important at larger organizations with more bureaucracy and higher frequencies of complex HR cases.


Top Rated HR Service Delivery Products

TrustRadius Top Rated for 2022

These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. Read more about the Top Rated criteria.

HR Service Delivery Products

(1-25 of 45) Sorted by Most Reviews

The list of products below is based purely on reviews (sorted from most to least). There is no paid placement and analyst opinions do not influence their rankings. Here is our Promise to Buyers to ensure information on our site is reliable, useful, and worthy of your trust.

JobDiva
Customer Verified
Top Rated

JobDiva is a global applicant tracking system (ATS) and front-to-back talent management solution. JobDiva combines a CRM, synchronization with all major job boards and VMS providers, BI analytics, a mobile app, and a resume database. JobDiva also advertises unique search filters…

Key Features

  • Applicant Tracking (133)
    91%
    9.1
  • Candidate Search (135)
    86%
    8.6
  • Job Requisition Management (133)
    85%
    8.5
ADP Vantage HCM

ADP Vantage HCM is a platform combining HR, payroll, benefits, talent management and time & attendance. ADP promotes dedicated HR representatives to work with businesses.

Key Features

  • Direct deposit files (60)
    89%
    8.9
  • View and generate pay and benefit information (63)
    81%
    8.1
  • Report builder (60)
    78%
    7.8
OneSource Virtual
Customer Verified
Top Rated

OneSource Virtual (OSV) is a Workday partner that reports helping more than 1,300 companies with everything from deployment to maintenance to payroll and more. Their mission is to make the day more doable. Founded in 2008, OSV provides Business Process as a Service (BPaaS) with automated…

Enboarder

Enboarder headquartered in Sydney offers their HR workflow automation suite with inbuilt employee engagement features. Enboarder is designed to smooth the employee onboarding process, integrating with a wide range of applications including ATS and HR systems (SuccessFactors,…

WorkBright

For businesses that are rapidly, seasonally, or just plain constantly hiring, WorkBright aims to take the cumbersome and traditionally paper-heavy process of onboarding and puts it all online. They make it possible for new employees to fill out their W4s, upload photos of licenses…

Workstream

Workstream is a text recruiting and hiring tool for local businesses, especially restaurants. The company, headquartered in San Francisco, aims to help users to hire faster with texting / SMS, cutting in half the time to engage, hire and onboard hourly workers. Plans include technology…

Key Features

  • Job Requisition Management (5)
    96%
    9.6
  • Company Website Posting (5)
    94%
    9.4
  • Publish to Social Media (5)
    94%
    9.4
Vault Verify

Vault Verify is a technology platform that automates requests for verification of employment and income, with a free plan. The platform aims to deliver productivity gains, real cost savings, and ROI from speedy processing VOI/VOE requests. Improve data security while reducing…

UKG HR Service Delivery

UKG HR Service Delivery (formerly PeopleDoc) is a solution that aims to upgrade the employee experience, improve HR agility and ease compliance management with a HR Service Delivery software platform.

Optimum Solutions HRIS (discontinued)

Optimum Solutions, Inc. was a software development company providing Payroll, Human Resources, and Time & Attendance software for both the IBM iSeries (AS/400) and Microsoft Windows platforms or in the cloud. In October 2019 they were acquired by Kronos, Inc (now UKG after merging…

Truework

Zethos (Truework) headquartered in San Francisco provides HR service delivery automation through automated employment or income verification and management of sensitive information.

ServiceNow HR Service Delivery

ServiceNow HR Service Delivery contains a full HRSD suite of applications, supporting HR case management, HR document retention, enterprise onboarding and transition support, and also employee self-service with intelligence agent.

Certent Equity Management

Certent Equity Compensation Management, now part of Insightsoftware since the January 21 acquisition, helps companies stay compliant in the administration of equity awards and grants.

Viewpoint HR Management

Powered by ViewpointOne, Viewpoint HR Management reduces manual data entry and speeds up onboarding and employee-related workflows. Viewpoint HR Management aims to improve productivity by giving construction organizations the ability to better manage field and office employees though…

Bullhorn Connect (Bond, eRecruit & Tempbuddy)

Bond Teamspirit is a human resources management (HRS) from Bond International, featuring built-in payroll and time tracking & attendance.

NEOGOV Onboard

NEOGOV's Onboard is an HR solution that enables new hires to become more productive from their first day on the job by streamlining new hire paper work, processes and training.

Infor Human Resources

Infor Human Resources cloud-based human capital management software solutions replaces complex processes, workflows, and systems with sophisticated, yet intuitive technology, allowing HR professionals to deliver streamlined workforce processes. The suite evolves from Infor's acquisition…

CEIPAL WorkForce

CEIPAL Corp headquartered in Rochester offers CEIPAL WorkForce, an HRIS featuring integrated workforce management features (timesheet, work authorization and leave management, and business performance related workforce analytics), as well as HR Service Delivery (employee self-service…

CIPHR

CIPHR is a comprehensive human resources (HR) suite designed to handle the complete employee lifecycle for businesses and organizations in the U.K. It offers functionality for a variety of HR needs, including core employee tracking, payroll, benefits administration, recruiting, training…

Dovetail Employee Engagement Suite

Dovetail Employee Engagement Suite is a cloud-based HR service delivery platform from Austin-based Dovetail Software.

Sentrifugo

Sentrifugo is a free and open source HRMS from Sapplica Inc. This solution was launched in 2014. The vendor aims to help organizations streamline their HR processes and do away with manual paperwork. Additionally, the vendor says their solution can accommodate up to 5000 users.…

Insperity Premier

Insperity Premier, from PEO and HR services specialist Insperity headquartered in Houston, is an HR Service Delivery tool designed to enable employees to access important documents, select benefits, and review payroll information, as well as obtain and review onboarding and offboarding…

Deloitte Human Capital Platform

Deloitte Human Capital Management is a human resources practice area provided by the global consulting company Deloitte.

Infor HR Case Management

Replacing the former Infor HR Service Delivery product, Infor users can submit, track, and respond to HR-related inquiries with Infor® Case Management—a self-service HR service delivery software. Deployed as part of the Infor Global HR system of record, employees, managers, and HR…

a3HRgo

a3HRgo is an employee portal that allows sharing and consulting employment documentation, from Wolters Kluwer.

Learn More About HR Service Delivery Software

What is HR Service Delivery Software?

HR Service Delivery, also called HR service management, software provides a centralized, secure environment where employees, managers and HR professionals can access information regarding on-boarding, compensation, and corporate information and policies. HR service delivery focuses on helping organizations respond to and resolve employee requests, questions, and issues around HR more quickly and efficiently. These products can be loosely considered an HR equivalent of service management functions found in other departments, such as IT service management or support desks. However, HR service delivery software is more tailored to specific HR needs, such as handling sensitive data, providing specific subject matter expertise, and offering more prebuilt workflows for common HR cases.


These products traditionally help organizations implement a tiered model of HR service delivery. In this model, employees first arrive at self-service knowledge bases, which can handle frequently asked questions or concerns. From there, employees can escalate their case as necessary to the proper level of authority and expertise, which can then resolve the issue at hand.


HR service delivery software offers a range of benefits, especially to large organizations and enterprises. These products enable much more employee self-service when addressing HR questions. When self-service isn’t sufficient, these tools can provide more rapid resolutions to employee requests. They also offer more automated, 24/7 resources for employees, in addition to organizations’ 9-5 support personnel. Finally, HR service delivery software gives more transparency into HR cases’ statuses and resolutions. This is particularly important at larger organizations with more bureaucracy and higher frequencies of complex HR cases.


HR Service Delivery vs. HR Management Software

HR Service Delivery products can often overlap with, or be subsections of, broader HR management suites. HR management focuses on providing the core data platform that HR departments use to execute core HR processes, like payroll, as well as strategic HR functions, like performance management. In contrast, HR service delivery software shapes how employees engage with specific HR functions. HR service delivery provides resources for resolving employee issues around HR effectively and quickly, with fewer manual HR resources involved. Effective HR service delivery tools should integrate smoothly with HR management platforms to properly leverage that system’s HR data.


HR Service Delivery Comparison

Consider these factors when comparing HR service delivery options:

  • Point Solution vs. HR Suite: Consider whether existing suites, such as HR management platforms, can also effectively deliver HR services to the organization, or if a point solution is necessary. Point solutions may have more advanced knowledge base and workflow capabilities, but may not integrate as cleanly with the core HR system. If a point solution is the better fit, also consider the quality of integration with the core HR management system, including any success cases the vendor can point to.

  • Knowledge Base Management: How effectively can each option support a knowledge base that is configurable to your organization’s needs? This feature should emphasize accessibility and ease of use to maximize employee self-service.

  • Workflow Automation: What level of workflow automation does each option provide? These features tend to be more robust in products with backgrounds in service management elsewhere in the enterprise. Workflow automation can dramatically reduce the bureaucratic activities required of HR personnel.


Start an HR service delivery comparison here

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Frequently Asked Questions

What is HR service delivery?

HR service delivery provides a structure and resource for employees to resolve their HR-related requests and issues.

Why is HR service delivery important?

HR service delivery helps larger organizations improve transparency and resolution times for employee HR cases and questions, while reducing the manual and administrative workload of HR personnel.

What’s the difference between HR service delivery software and HR management software?

HR management focuses on the core systems that manage, process, and execute on HR data, while HR service delivery focuses on the employee experience and efficiency when interacting with HR.