Unified HR Platform That Needs Some UX Love
November 18, 2021

Unified HR Platform That Needs Some UX Love

Rand Habegger | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG HR Service Delivery

UKG HR Service Delivery (formerly UltiPro, now merged with Kronos) is our company's HR software. It is used by the whole company for all HR needs, from recruiting talent, to goal setting, to employee performance evaluation, to org chart, to benefits administration. It is a truly comprehensive HR tool that meets the needs of the company.
  • PTO requests on mobile app.
  • PTO approval on mobile app.
  • Easy-to-use org chart.
  • Unintuitive UI that shows notifications without ability to take action.
  • Poor usability for goal-setting.
  • Confusing user experience for PTO requests in desktop version.
  • PTO requests and tracking.
  • Employee performance reviews.
  • Org Chart.
  • Goal setting.
  • Consistent methodology across the company for employee review cycles.
  • Visibility into org chart has been crucial during fast growth of the company.
JazzHR was much easier to use from a hiring manager standpoint, but we dropped it when we standardized all of our HR processes (including recruiting and hiring) in UltiPro (now UKG HR Service Delivery).

Do you think PeopleDoc / UKG HR Service Delivery (discontinued) delivers good value for the price?


Are you happy with PeopleDoc / UKG HR Service Delivery (discontinued)'s feature set?


Did PeopleDoc / UKG HR Service Delivery (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of PeopleDoc / UKG HR Service Delivery (discontinued) go as expected?

I wasn't involved with the implementation phase

Would you buy PeopleDoc / UKG HR Service Delivery (discontinued) again?


A comprehensive HR system like UKG HR Service Delivery has value in unifying the functionality that, for many companies like ours, used to be distributed across multiple point solutions. However, the user experience of most areas of functionality is inferior to most of the best-of-breed point solutions on the market, a trade-off I wish we didn't have to make to have a truly connected system.