There's no better testing site than UserBob!
May 12, 2016

There's no better testing site than UserBob!

Kevin Kuhn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserBob

We use UserBob to test out our web application. Our goal is to see how our system is used, find any obvious bugs, and also to see how user friendly our site is in general. UserBob is utilized by our engineers and product developers. It allows us to receive a quantity and quality of feedback quicker than any other source.
  • It provides quick and diverse feedback. We don't necessarily want the most web-savvy individuals testing our product, UserBob had a good mix of users with varying skill levels.
  • Extremely affordable. Of all the user testing services we looked at, UserBob provided the most benefit for its price.
  • They over-delivered on their services. I requested 5-minute videos with a specified task figuring that if the users did not get through the task in 5 minutes and quit then that would be as valuable as them completing the task; but all the users went overtime to complete the task so I could see exactly what our system was doing wrong.
  • The co-founder, John, reached out personally to ensure that I was satisfied with the level of service provided. Great customer support!
  • Haven't had any issues with UserBob.
  • UserBob has significantly reduced the time it would take us to review our platform.
  • UserBob has allowed us to find and fix bugs before actual users ran into issues.
We selected UserBob due to their combination of affordability and functionality. They simply provide more for less money. And we are very happy with our decision. They give us exactly what we are looking for at a simple, unbeatable price.
UserBob was great for finding issues in our web app. The testers were great at following the instructions sent over and provided valuable feedback while narrating their navigation through the system. I would highly recommend UserBob for user testing. It's quick, easy, and affordable. They will find issues with usability, navigation, and comment on the overall feel of your application, telling you what you've done right and what could be improved.