Usability Testing Tools
Top Rated Usability Testing Products
These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. Read more about the Top Rated criteria.
Usability Testing Tools TrustMap
TrustMaps are two-dimensional charts that compare products based on trScore and research frequency by prospective buyers. Products must have 10 or more ratings to appear on this TrustMap.
Usability Testing Tools Overview
What are Usability Testing Tools?
Usability testing tools are used to evaluate how products or a webpage are received and used by a group of customers. This gives direct qualitative and quantitative input on how real users use the system or website. Usability tests also identify design problems before the final product is released. They help gauge customer satisfaction with the product.
Many usability testing platforms also offer A/B testing services and may overlap with functional testing tools. However, the core functions of the usability testing platforms are behavioral data tracking and prototype testing. These allow site developers to observe user engagement with the website or mobile app and identify frustration points.
Most products in this category offer remote, moderated, and unmoderated user tests along with video and survey capabilities. Many of these platforms include their own pool of remote users to conduct usability tests with. Alternatively, some vendors also allow buyers to use their own panel of participants to run the tests with.
Usability Testings Tools Features & Capabilities
Testing
Remote testing
Moderated testing
Unmoderated testing
Mobile app testing
Prototype testing
A/B testing
Data Analysis
Video capabilities
Video annotation
Survey capabilities
Task reporting
Behavioral data tracking
Heatmaps
Clickstream
Time on task
Pricing Information
Many vendors offer free trials of their usability testing platforms or freemium versions of the software with a limited test length. Monthly plans can range anywhere from $80-$400 a month. The more expensive plans provide unlimited testing time and a greater variety of testing methods and analytic tools. Individual and team plans with a set number of video session can range from $50 to $300. Enterprise level solutions are more expensive than individual or team plans. Vendors typically do not disclose prices for enterprise plans but most offer quotes upon request.
Usability Testing Products
(1-25 of 28) Sorted by Most Reviews
Optimizely is a website optimization platform, providing A/B and multivariate testing. It enables users with and without technical expertise to make dynamic changes to their websites, test the variations to live traffic and gather immediate results.
UserTesting
UserTesting aims to enable every organization to deliver the best customer experience powered by human insight. The vendor states that with UserTesting’s on-demand Human Insight Platform, companies across industries can make accurate customer-first decisions at every level, at the…
Optimal Workshop, a company in New Zealand, offers their suite of user research tools on a subscription basis, including the Treejack information architecture tool, OptimalSort card sorting test, Chalkmark first-click testing, and other tools.
SessionCam is a SaaS based solution that offers a suite of analytics tools including session replay, heat-mapping, conversion funnels and form analytics all designed to allow brands to optimize their website. Session replay technology enables brands to record customer activity on…
Userlytics headquartered in San Francisco provides their suite of usablity testing tools for UI or website developers (or deliverers of similar digital assets) on a pay-as-you-go / per participant basis, or a subscription basis.
UserReplay, from UK-headquartered software company User Replay with offices in France and the US, offers a customer experience management tool dedicated to usability testing of websites, web forms, and web applications.
PlaybookUX is a user testing software for both moderated and unmoderated research. The vendor helps companies receive video based feedback from their target demographic on product usability, designs, websites, ideas and more. They handle recruiting, incentivizing, transcribing, and…
UsabilityTools is a usability testing and website optimization platform. Some key features include: Visitor Recording, Form Testing, Feedback Forms and Click Testing.
UsersThink provides landing page feedback on demand. The vendor takes care of setup, configuration and user recruiting.
Navilytics is a web analytics solution. Some key features include: Visitor Recordings and Playback, Mouse Movement and Click Heat Maps, Scroll Maps, and Form Analytics.
Pulse Insights' micro survey platform is designed to help clients get instant insights from their web and mobile properties in order to continuously improve. The vendor’s value proposition is that embedded, in-page micro surveys attract high response rates, actionable responses, and…
Screenster is a low-code solution for web UI testing automation. Along with the full support of Selenium and JavaScript, this tool features rich functionality for codeless test authoring and editing. Screenster enables robust automation of visual UI testing with self-healing locators,…
Ghost Inspector is a browser test automation and recording tool for testing website and web app functionality, from the company of the same name headquartered in Seattle.
UsabilityTesting.sg, a project of Conversion Hub in Singapore, provides a suite of usability testing services such as website and intranet design, and UI/UX guidance and design testing.