List of Top Usability Testing Tools 2020

Usability Testing Tools Overview

What are Usability Testing Tools?

Usability testing tools are used to evaluate how products or a webpage are received and used by a group of customers. This gives direct qualitative and quantitative input on how real users use the system or website. Usability tests also identify design problems before the final product is released. They help gauge customer satisfaction with the product.

Many usability testing platforms also offer A/B testing services and may overlap with functional testing tools. However, the core functions of the usability testing platforms are behavioral data tracking and prototype testing. These allow site developers to observe user engagement with the website or mobile app and identify frustration points.

Most products in this category offer remote, moderated, and unmoderated user tests along with video and survey capabilities. Many of these platforms include their own pool of remote users to conduct usability tests with. Alternatively, some vendors also allow buyers to use their own panel of participants to run the tests with.

Usability Testings Tools Features & Capabilities

Testing

Remote testing
Moderated testing
Unmoderated testing
Mobile app testing
Prototype testing
A/B testing

Data Analysis

Video capabilities

Video annotation

Survey capabilities
Task reporting
Behavioral data tracking

Heatmaps
Clickstream
Time on task

Pricing Information

Many vendors offer free trials of their usability testing platforms or freemium versions of the software with a limited test length. Monthly plans can range anywhere from $80-$400 a month. The more expensive plans provide unlimited testing time and a greater variety of testing methods and analytic tools. Individual and team plans with a set number of video session can range from $50 to $300. Enterprise level solutions are more expensive than individual or team plans. Vendors typically do not disclose prices for enterprise plans but most offer quotes upon request.

BrowserStack

53 Ratings

India-based BrowserStack offers a platform for live, browser-based functional and usability testing of applications.

LambdaTest

26 Ratings

LambdaTest is a scalable cloud-based cross browser testing platform designed to offer website and web app testing. The LambdaTest platform helps you ensure your web app elements (such as JavaScript, CSS, HTLM5, Video...etc.) render seamlessly across every desktop and mobile web browser with support …

UserTesting

36 Ratings

UserZoom

28 Ratings

Optimal Workshop

4 Ratings

Optimal Workshop, a company in New Zealand, offers their suite of user research tools on a subscription basis, including the Treejack information architecture tool, OptimalSort card sorting test, Chalkmark first-click testing, and other tools.

UserBob

2 Ratings

UserBob provides remote user testing. The vendor recruits users to try out an organization's website and records the tester's screen and feedback. Organizations can provide instructions on what will be tested and can also select the demographic groups from which the users will be chosen.

UsabilityHub

6 Ratings

SessionCam

12 Ratings

SessionCam is a SaaS based solution that offers a suite of analytics tools including session replay, heat-mapping, conversion funnels and form analytics all designed to allow brands to optimize their website. Session replay technology enables brands to record customer activity on a site and replay a…

Userlytics

1 Ratings

Userlytics headquartered in San Francisco provides their suite of usablity testing tools for UI or website developers (or deliverers of similar digital assets) on a pay-as-you-go / per participant basis, or a subscription basis.

PlaybookUX

1 Ratings

PlaybookUX is a user testing software for both moderated and unmoderated research. The vendor helps companies receive video based feedback from their target demographic on product usability, designs, websites, ideas and more. They handle recruiting, incentivizing, transcribing, and analyzing. When …

UserReplay

2 Ratings

UserReplay, from UK-headquartered software company User Replay with offices in France and the US, offers a customer experience management tool dedicated to usability testing of websites, web forms, and web applications.