Beware of losing hours of work! | TrustRadius

Overall Satisfaction with UXPin

Use Cases and Deployment Scope

Was using service to create a mockup of our home page. We wanted to try out the tool to see if we'd use it for our UX and wireframing.

Pros and Cons

Pros

Interface is clean
Cloud based

Cons

Lost half a day's work (3 hours).
Customer support lied to us telling us it was because we must have had an inconsistent internet connection. This makes no sense at all - we worked for full hours uploading images and other media to the document - all of which was saved continuosly. On top of that there was still one of the elements remaining at the end of the blank page which proves the previous addition of elements had been saved.
Customer support is only available via email.
Community website is buggy - not possible to use search field to search for help topics.

Return on Investment

Lost half a day's work and became very frustrated with customer support and service.

Likelihood to Recommend

UxPin would be well suited to the task of wireframing/prototyping if the system wasn't unstable and lost our work.

Comments

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UXPin Support
(Vendor Representative) commented 8 years ago
Thank you very much for sharing your thoughts. We understand how problematic and stressful this situation is for you and we do treat it very seriously. We did our best to keep you up to date with all our findings and solve that problem as it occurred. Consequently, we’ve already implemented fixes that will prevent situations like this from happening again. Ryan, we are are truly sorry that you experienced this issue.