Beware of losing hours of work!
June 30, 2017
Beware of losing hours of work!
Score 2 out of 10
Vetted Review
Verified User
Overall Satisfaction with UXPin
Was using service to create a mockup of our home page. We wanted to try out the tool to see if we'd use it for our UX and wireframing.
- Interface is clean
- Cloud based
- Lost half a day's work (3 hours).
- Customer support lied to us telling us it was because we must have had an inconsistent internet connection. This makes no sense at all - we worked for full hours uploading images and other media to the document - all of which was saved continuosly. On top of that there was still one of the elements remaining at the end of the blank page which proves the previous addition of elements had been saved.
- Customer support is only available via email.
- Community website is buggy - not possible to use search field to search for help topics.
- Lost half a day's work and became very frustrated with customer support and service.