Good product. Easy to setup. Seems to work; just keep up with updates
April 29, 2022

Good product. Easy to setup. Seems to work; just keep up with updates

George Hoch | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Veeam Backup for Microsoft 365

I purchased it to simply backup my important users' emails. I use Veeam Backup and Replication and find the products do a great job; I really didn't look at other products when I purchased this one.
  • My CFO seemed to have lost a whole year of important emails. I simply restored them to his mailbox in a matter of minutes.
  • An employee left the company but an issue came up with a quote this person sent out. I could search his mailbox and got the quote as well as all communications from that customer.
  • It is nice to be able to search emails in various mailboxes without disturbing the user.
  • It is also nice to go back in time. Say they deleted those emails last month I can go back years if needed.
  • I found the interface a little sloppy; it could use some cleaning up.
  • I would love to see a search option to search through all backup mailboxes instead of selecting the date of the mailbox and searching.
  • I don't see why I can't change the computer hostname without having issues. Veeam Backup seems to tie it to the license. This should be independent.
  • I would like to see a way to add licenses from the interface. Presently you have to go and buy from a provider, then download the license. I want to add five more licenses, and it would be great to select five more licenses and just bill be billed or have the bill be added to an account.
  • This product saves me from being in a situation where I have to report to people who can fire me and say, "I am sorry you lost mail, but there is nothing I can do."
  • I remember the license was fairly inexpensive, and I used a used PC and bought a small Synology NAS, and it was up and running in a day.
  • I have not done an ROI because of too many variables, but in my would, this is low-hanging fruit and has saved me a few times from saying, "Nothing I can do."
The fact that previously our machines didn't keep more than 30 days of backup on them. Availability is excellent in Office 365. Most users or companies do not understand the importance of email.

Years ago, as a consultant, I would ask the IT manager how important is email, and he would say sort of important. So I would unplug the ethernet from the server, and he would start to shake and say, "Plug it back in!" and I would repeat the question, and he would change his mind pretty quickly. People use email to "CYA" themselves all the time, so email is a critical function. I installed many email systems in the past; this is easy to install and simply works with little maintenance. I opened up the interface once in a while and upgraded it that way, but it didn't work. Now, I download the update from my Veeam account and install it.
It works what else can you ask for
Nothing on the attack side of things, but again, my CFO lost important mail about benefits from a few years ago. I asked him a time frame, and we have been using it before then. I simply went back and restored it to a new folder in his email so he could go over it and put the mail he wanted to keep back and delete the rest.
I had a litigation issue (sorry, I just remembered), and I had to go back into four different mailboxes and pull all communication with this particular company. Once I gathered all the communication, I saved it as a PST file and sent it to our lawyers for them to go through and send it along. I can't imagine having to do that without Veeam Backup for Microsoft 365. It really saved me on this.
Archive - To go back in time and get emails someone might have deleted a year ago and still be able to retrieve them. Adding the mailbox to the backup only takes a few minutes. It is easy, and I simply check my mail that the backup happened as a daily chore.
Good, but I have not had anything really to support. The only support case was because I changed the hostname on the PC.

Do you think Veeam Backup for Microsoft 365 delivers good value for the price?


Are you happy with Veeam Backup for Microsoft 365's feature set?


Did Veeam Backup for Microsoft 365 live up to sales and marketing promises?


Did implementation of Veeam Backup for Microsoft 365 go as expected?


Would you buy Veeam Backup for Microsoft 365 again?


I only give it a 9 because I have not seen other solutions, but for me, this product works as expected.

Using Veeam Backup for Microsoft 365

30 - I keep the management backed up most of my users are only part of the sales process.
1 - I take care of Veeam
  • Restoring mail
  • Searching for litigation
  • Peace of mind
  • I just use the way it was intended
  • Litigation was the only surprise so I'm glad I had Veeam
  • Don't know at this time
At this stage, I have no plans to change
Veeam Backup & Replication

Evaluating Veeam Backup for Microsoft 365 and Competitors

  • Price
  • Product Features
  • Product Usability
I was already familiar with Veeam with backup and replication so I was comfortable with it. The only product from Veeam I was disappointed with is backup for AIX.
No eval, I just bought it and felt confident it was going to work.

Veeam Backup for Microsoft 365 Implementation

Really easy, but we are not a big company. I am not backing up all users, just those that could fire me.
Yes - Install was fairly straight forward. The configuration was little more challenging.
Change management was minimal - I have a staff of 2 we don't mess with change manegement
  • Getting the location of where to write the backups, Network didn't work, so I used ISCSI to get it to backup to Synology.
  • PC name change - Veeam should fix that.

Veeam Backup for Microsoft 365 Support

Good followup
Problems get solved
No escalation required
Quick Initial Response
Not kept informed
I was not offered premium support if my memory serves me well. The only support I had was one call once. I changed the hostname, and the product would not start. I can hardly give an accurate review on that, but I think they solved it on the phone, and it took a day.
Having to make only one call to support. I would say that is exceptional, wouldn't you?

Using Veeam Backup for Microsoft 365

Like to use
Easy to use
Quick to learn
Feel confident using
Unnecessarily complex
Requires technical support
Lots to learn
  • Restoring mail from the last backup
  • Restoring mail when they don't know when it was deleted