Conflicted Appreciation for Veracode
July 23, 2020

Conflicted Appreciation for Veracode

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Modules Used

  • Static Analysis (SAST)
  • Penetration Testing

Overall Satisfaction with Veracode

Providing security insight and review on our software release process. We aim to both improve internal code review as well as maintain customer product satisfaction.

Pros

  • Customer support is very personable and easy to work with on inquires.
  • Thorough documentation on a topic
  • Professionalism

Cons

  • Documentation is too verbose, sometimes easy to get lost in, and requires a representative to translate.
  • Not much, more using score for improving ratings - Wish the product was easier to use during review
I don't recall the other products we reviewed, but certainly, Veracode had the best reputation for providing product review and customer confidence ratings.
I really appreciate the personal and simple responses that the support team provides. While sometimes the turnaround time might be more than a day, I do feel they spend the time needed to truly understand the questions being asked.

Do you think Veracode delivers good value for the price?

Not sure

Are you happy with Veracode's feature set?

No

Did Veracode live up to sales and marketing promises?

No

Did implementation of Veracode go as expected?

No

Would you buy Veracode again?

Yes

I believe that if given the time Veracode can be very profitable to improve someone's software security if they are able to provide dedicated time to this role. For a small team like we have, this is very challenging and the amount of product knowledge required can be very overwhelming.

Comments

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