Verint CX Automation 2025
October 21, 2025

Verint CX Automation 2025

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Verint Knowledge Management
  • Verint Quality Management
  • Verint Speech and Text Analytics
  • Verint Workforce Management Enterprise

Overall Satisfaction with Verint CX Automation

We use Verint CX Automation AQM to automatically check how well our agents verify guest information during calls. It helps us catch mistakes, make sure agents follow the right steps, and gives us quick feedback so we can coach and improve performance. This saves time compared to doing it all manually and helps us keep service consistent and accurate.

Pros

  • AQM
  • Speech and Text Analytics
  • Real-Time Agent Guidance

Cons

  • speech to text transcription
  • Lack of Real-Time Feedback for Agents
  • Reporting Limitations
  • Improved Accuracy & Consistency
  • Cost Savings
  • QA Time Saved
Improved coaching precision and speed
Enhanced compliance and guest experience
Delivered measurable cost savings and operational efficiency
CSAT scores have improved due to better guest verification and reduced errors, leading to smoother interactions.
it’s intuitive, efficient, and scales well with growing operations. The AI-powered bots make QA tasks faster and more consistent, freeing up time for managers and analysts. However, some setup and customization can require technical support, and new users may face a slight learning curve. Overall, it’s a strong tool that delivers value with minimal friction.
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Do you think Verint CX Automation delivers good value for the price?

Yes

Are you happy with Verint CX Automation's feature set?

Yes

Did Verint CX Automation live up to sales and marketing promises?

Yes

Did implementation of Verint CX Automation go as expected?

Yes

Would you buy Verint CX Automation again?

Yes

We use Verint CX Automation AQM to automatically check if agents are properly verifying guest information during calls. It helps us catch mistakes, make sure the right steps are followed, and gives us quick feedback so we can coach agents and improve how they handle interactions. This saves time compared to doing reviews manually and helps keep our service accurate and consistent.

Verint CX Automation Feature Ratings

5.0
Agent dashboard
5
Validate callers
3
Outbound response
6
Call forwarding
4
Click-to-call (CTC)
5
Warm transfer
6
Predictive dialing
6
Interactive voice response
5
REST APIs
5
Call scripts
5
Multichannel integration
5
CRM software integration
5
5.8
Inbound call routing
5
Omnichannel inbound routing
3
Recording
5
Quality management
7
Call analytics
5
Historical reporting
6
Live reporting
5
Customer surveys
8
Customer interaction analytics
8
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    (Vendor Representative) commented 2 months ago
    Hi there thank you for your review of Verint CX Automation Were glad to hear that our solution has been effective in improving accuracy consistency and delivering measurable cost savings and operational efficiency. Your positive feedback on solutions like AQM Speech and Text Analytics and Real-Time Agent Guidance is greatly appreciated. We also value you sharing areas for improvement such as speech-to-text transcription lack of real-time feedback for agents and reporting limitations. We are continuously working on our solutions and processes to ensure smooth delivery and enhanced functionality. Feel free to update this review any time in the future to reflect on your latest experiences. Keep up the great work Cheers

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