Verint CX Automation is easy to learn
September 10, 2025

Verint CX Automation is easy to learn

Dennis Lee | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint CX Automation

In our organization, we use Verint CX Automation to address many of our business problems. this includes collecting feedback

Pros

  • data collection
  • automation
  • The positive impact on our organization's overall business objectives is the cost savings Verint CX Automation can bring
it's assisted users in their day to day task
i've seen improved csat (customer satisfaction) scores
I gave Verint CX Automation this usability rating because this was based on improved csat (customer satisfaction) score

Do you think Verint CX Automation delivers good value for the price?

Yes

Are you happy with Verint CX Automation's feature set?

Yes

Did Verint CX Automation live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint CX Automation go as expected?

I wasn't involved with the implementation phase

Would you buy Verint CX Automation again?

Yes

If asked, I think I am likely to recommend Verint CX Automation to a colleague because, in my experience, Verint CX Automation is easy to learn

Verint CX Automation Feature Ratings

Not Rated
Agent dashboard
Not Rated
Validate callers
Not Rated
Outbound response
Not Rated
Call forwarding
Not Rated
Click-to-call (CTC)
Not Rated
Warm transfer
Not Rated
Predictive dialing
Not Rated
Interactive voice response
Not Rated
REST APIs
Not Rated
Call scripts
Not Rated
Multichannel integration
Not Rated
CRM software integration
Not Rated
Not Rated
Quality management
Not Rated
Call analytics
Not Rated
Historical reporting
Not Rated
Live reporting
Not Rated
Customer surveys
Not Rated
Customer interaction analytics
Not Rated
Omnichannel support ()
Not Rated
Predictive Analytics ()
Not Rated

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