Verint Intelligent Virtual Assistant
September 30, 2025

Verint Intelligent Virtual Assistant

José Martín Rivera | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller

Overall Satisfaction with Verint Intelligent Virtual Assistant (IVA)

We are Verint partner, and we have customers that use Verint Intelligent Virtual Assistant or DVA in their operations. Currently, the AI is having a big impact to automate process that before they were an agent work day to day. Doing use of AI engines, such as Copilot, OpenAI and data stores or acknowledgment, it improves the efficiency and agiliza the CX due to the response is in real time consulting the data immediately and giving a CX effective and of first level. Our customer is glad, because of them reducing time, attention and increasing your SLA, less cost and have a cutting-edge AI solution.

Pros

  • Use of Acknowledgment base and AI engines.
  • F&Q.
  • Automate process such as consults, modifications and cancel reservations.
  • Execute triggers for notify customer reservations.

Cons

  • Customer service (support)
  • Reservations
  • E-Commerce
  • Human agent hours operations
  • More interactions will be attended by AI agents
  • Reducing human agent licensing costs
  • Attending more interaction in less time
Based on my experience. Once the client is familiarize with the AI and of course the AI company solution has been implemented correctly. We able to offer the customer a best service.
Verint Intelligent Virtual Assistant is a complement of the previous products selected. Once we study extensive customer wave information to study, and we identified opportunities areas to best and improve the operation then Verint Intelligent Virtual Assistant takes part to give customer solutions.

Do you think Verint Intelligent Virtual Assistant (IVA) delivers good value for the price?

Yes

Are you happy with Verint Intelligent Virtual Assistant (IVA)'s feature set?

Yes

Did Verint Intelligent Virtual Assistant (IVA) live up to sales and marketing promises?

Yes

Did implementation of Verint Intelligent Virtual Assistant (IVA) go as expected?

Yes

Would you buy Verint Intelligent Virtual Assistant (IVA) again?

Yes

Absolutely the digital era is taking part in our lives and which is the expectations customer service? ... At least for me, is the correct attention in an effective time offering the best medios to solve our requests. Is well know that all the companies operation always will have opportunities areas and is where Verint Intelligent Virtual Assistant can be part efficiently routine processes. Based on a dive investigation regards statistics and metadata, Verint Intelligent Virtual Assistant is able to offer best practices and AI opportunities to carry on the customer operation in the next level.

Comments

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