Banking Industry use cases for Speech-to-text
June 14, 2023

Banking Industry use cases for Speech-to-text

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Speech Analytics

Taking call data and translating it to text data to enable analysis. Text data is used downstream to determine the call driver to help guide business decisions and ensure adequate resource allocation.

Pros

  • Verint Speech Analytics has been solidly reliable in enabling call transcription

Cons

  • Accuracy; currently our call accuracy is measured at 73% which creates some confusion when listening for select key words which we use to determine whether regulatory disclosures have been provided.
  • Taking call data and translating it to text data to enable analysis. Text data is used downstream to determine the call driver to help guide business decisions and ensure adequate resource allocation.
  • The tool has enabled call type analysis which is leveraged for top level strategy decisions around resource allocation across queues to ensure sufficient staffing.

Do you think Verint Speech and Text Analytics delivers good value for the price?

Not sure

Are you happy with Verint Speech and Text Analytics's feature set?

Yes

Did Verint Speech and Text Analytics live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Speech and Text Analytics go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Speech and Text Analytics again?

Yes

Taking call data and translating it to text data to enable analysis. Text data is used downstream to determine the call driver to help guide business decisions and ensure adequate resource allocation.

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    commented 2 years ago
    Hi there! Thank you for taking the time to write a review of Verint Speech Analytics. We’re glad to hear that the solution has been solidly reliable and that it has helped you make strategy-level decisions about your business. Also, thank you for the feedback on accuracy. Would you be able to provide more details about this feedback? You can do so here on TrustRadius, or, if you haven’t already, you can also submit them to your customer success manager. Have a great day!

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