Item: Verint Speech and Text Analytics
Rating: 9
Author: Verified User

Overall Satisfaction with Verint Speech Analytics

Use Cases and Deployment Scope

In a world where getting useful data is so challenging, Verint Speech Analytics has been a life saver. Transformation is the name of the game, and that is what Verint Speech Analytics is helping us to do. By providing valuable insights in real time we are able to put the data into action and are solving real world problems quickly.

Pros and Cons

Pros

Real Time Feedback
Put out fires
Identify Trends Quickly

Cons

Easier to create talk paths
Easier to train new users on

Most Important Features

Real time info

Return on Investment

Positive ROI on several initiatives.

Alternatives Considered

NICE Actimize

Verint meets and/or exceeds what you might see with other competitors.

Key Insights

Do you think Verint Speech and Text Analytics delivers good value for the price?

Not sure

Are you happy with Verint Speech and Text Analytics's feature set?

Yes

Did Verint Speech and Text Analytics live up to sales and marketing promises?

Yes

Did implementation of Verint Speech and Text Analytics go as expected?

Yes

Would you buy Verint Speech and Text Analytics again?

Yes

Likelihood to Recommend

If your ticket categorization is not quite where it should be yet, or you find yourself having difficulty getting real time data quickly, then Verint Speech Analytics can be a great help to you.

Comments

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Adrienn Tordai
commented 2 years ago
Hello there! Thank you for taking the time to write a review of Verint Speech Analytics. We’re glad to hear that you are so happy with the real-time features of the solution. Putting out fires with reliable, timely information can make a world of difference in your day-to-day workflow. We’re thrilled to hear that you’ve realized several positive ROIs thanks to Speech Analytics. Well done! Also, thank you for the feedback on talk paths and training. However, would you be able to provide more details about this feedback? You can do so here on TrustRadius, or, if you haven’t already, you can also submit them to Verint’s Idea Portal. Have a great day!

Verint can help you get useful data quickly