Verint Speech Analytics Review
June 14, 2023

Verint Speech Analytics Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Speech Analytics

Call type trending, reviewing calls for efficiencies using Verint Speech Analytics, DPA.

Pros

  • Import custom data
  • Easy to look up calls in speech
  • Easy to export data

Cons

  • Flexibility to link to other applications
  • Categorization
  • Reporting
  • Allows us to validate potential projects for leadership review to improve the customer experience

Do you think Verint Speech and Text Analytics delivers good value for the price?

Yes

Are you happy with Verint Speech and Text Analytics's feature set?

Yes

Did Verint Speech and Text Analytics live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Speech and Text Analytics go as expected?

Yes

Would you buy Verint Speech and Text Analytics again?

Yes

Verint Speech Analytics is well suited for call reviews, honing in on customer sentiment, reviewing trends.

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    commented 2 years ago
    Hi there! Thank you for taking the time to write a review of Verint Speech Analytics. We’re glad to hear that categorization, reporting, and the general ease of use of the solution are meeting your expectations. We’re thrilled to hear that you’ve utilized the tool to improve CX. Well done! If you have any updates to this review in the future, feel free to edit it with new information as you continue to use Speech Analytics. Keep up the great work! Cheers

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