Verint Speech Analytics Review
June 14, 2023
Verint Speech Analytics Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Verint Speech Analytics
Call type trending, reviewing calls for efficiencies using Verint Speech Analytics, DPA.
- Import custom data
- Easy to look up calls in speech
- Easy to export data
- Flexibility to link to other applications
- Categorization
- Reporting
- Allows us to validate potential projects for leadership review to improve the customer experience
Do you think Verint Speech Analytics delivers good value for the price?
Yes
Are you happy with Verint Speech Analytics's feature set?
Yes
Did Verint Speech Analytics live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Verint Speech Analytics go as expected?
Yes
Would you buy Verint Speech Analytics again?
Yes