Supervisor's review of Verint Speech and Text Analytics | TrustRadius

Overall Satisfaction with Verint Speech and Text Analytics

Use Cases and Deployment Scope

I use Verint Speech and Text Analytics to run cross correlation reports, call studies, speech categories.

Pros and Cons

Pros

Call catergories
Cross correlation

Cons

Call transcription
Reporting

Return on Investment

Producing data

Usability

8

Verint Speech and Text Analytics's Transcription not always accurate

Alternatives Considered

Verint Speech and Text Analytics works well for our department, fits our needs

Key Insights

Do you think Verint Speech and Text Analytics delivers good value for the price?

Not sure

Are you happy with Verint Speech and Text Analytics's feature set?

Yes

Did Verint Speech and Text Analytics live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Speech and Text Analytics go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Speech and Text Analytics again?

Yes

Likelihood to Recommend

Sales - asking for the sale, cross selling Agent calls and what they are calling in most for with questions

Comments

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Adrienn Tordai
commented a year ago
Hi there – thank you for your review of Verint Speech and Text Analytics! We're glad to hear that our solution works well for your department and fits your needs, especially in running cross-correlation reports, call studies, and other reports. Glad to hear that call categories and cross-correlation are features you positively highlighted. We also value your input on areas for improvement, such as call transcription and reporting. If you have any immediate issues in need of attention, feel free to reach out to your Verint team. Keep up the great work! Cheers!