Verint Speech and Text Analytics
September 29, 2024

Verint Speech and Text Analytics

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Speech and Text Analytics

We use the Verint Speech and Text Analytics product to help us identify call trend and Representative behavior. It has been instrumental for us to dive into the issues that we have found in order to ensure our customers get te best possible experience they can. It has also helped us to find ways to make our Reps efficient in the work they do.

Pros

  • Identify Trending Call Types

Cons

  • Reporting
  • Better Reporting
  • Improved Rep Knowledge
  • Excellent Customer Experience
This product has become an instrumental part of our day to day operations. It helps us lead the way in customer satisfaction.

Do you think Verint Speech and Text Analytics delivers good value for the price?

Yes

Are you happy with Verint Speech and Text Analytics's feature set?

Yes

Did Verint Speech and Text Analytics live up to sales and marketing promises?

Yes

Did implementation of Verint Speech and Text Analytics go as expected?

Yes

Would you buy Verint Speech and Text Analytics again?

Yes

Through the system we were able to find a trend where Reps were giving inaccurate responses. We were able to correct the issue and implement trainings for the findings.

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    commented a year ago
    Hi there – thank you for leaving a 9/10 review of Verint Speech and Text Analytics! We're glad to hear that our solution has been instrumental in identifying call trends and representative behavior, ensuring your customers get the best possible experience. Your positive feedback is greatly appreciated. It seems that you also listed reporting as an area for improvement. Could you please expand on your feedback? Let us know if there are any specific features you’d like to see. Our teams are continuously working on enhancing our solution, and your comments help us pinpoint features to improve. Keep up the great work! Cheers

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