Item: Verint Speech and Text Analytics
Rating: 10
Author: Moose Beal

Overall Satisfaction with Verint Speech and Text Analytics

Use Cases and Deployment Scope

We use Verint Speech to narrow down how the guest feels about our system and products they use everyday. Before we had no insights in what the guest thought beside word of mouth. Now with Verint Speech we have been able to review more and give more insight the our company over all. Great product

Pros and Cons

Pros

Understanding how the guest feels
Understanding the gaps that we need to fill
Overall more insights

Cons

We never had this functionality before
Being able to see and understand on every call what the needs are

Return on Investment

Visibility
Clarity
Better coaching

Usability

Because between the training and integration of this product, I feel that this has been a seamless integration. The amount of training that is provided is second to none and the tams make sure you are taken care of in every way. I have nothing but great things to say about this product.

Alternatives Considered

We did not have anything like this before but we did go through a long review and found out no other company had everything we needed. With our security and technology department we did decide that this was the best product for our business. Have all great thing to say and would recommend this to everyone.

Key Insights

Do you think Verint Speech and Text Analytics delivers good value for the price?

Yes

Are you happy with Verint Speech and Text Analytics's feature set?

Yes

Did Verint Speech and Text Analytics live up to sales and marketing promises?

Yes

Did implementation of Verint Speech and Text Analytics go as expected?

Yes

Would you buy Verint Speech and Text Analytics again?

Yes

Likelihood to Recommend

Using the verint speech to troubleshoot the mobile app and before we did not have any viability on this topic before. Also before we had no way to look at anything that the guest had going on and now we are really able to drill down in every way to take care of the guest needs.

Comments

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Adrienn Tordai
commented a year ago
Hi Moose – thank you so much for your review of Verint Speech and Text Analytics (and 10/10 rating)! We’re delighted to hear that our solution has provided valuable insights into guest feedback and helped improve your processes. Your positive comments on seamless integration, comprehensive training and 10/10 usability are greatly appreciated. If you have any further suggestions or need assistance, please reach out to your customer service representative or update your review right here on TrustRadius. Your feedback is crucial as we strive to enhance our product. Keep up the great work! Cheers!

Sr Manager Call Canter Operations