Verint Speech and Text Analytics Review
Updated October 02, 2024

Verint Speech and Text Analytics Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Speech and Text Analytics

Verint Speech and Text Analytics has helped us to streamline how the information comes in, being able to take opportunity of where we can possibly improve processes on the front end, and being able to take trends within the data to better enhance the experience for not only our users but our patients as well.

Pros

  • The product does a great job at capturing the information and housing it, but then also allowing us to source it to best fit our needs. We are able to manipulate the information that we have and build on that. We can enhance what the speech analytics at any time. And so we've been able to expand upon what we've developed with it so that it has a better use case for us.

Cons

  • I'm seeing now other opportunities that there are that kind of connect with the speech analytics. There's the AQM piece, there's the AI piece. So really packaging all those pieces together seems to help get the best use out of the speech analytics. Right now there's a lot of opportunity. There's manual entry based on what it's capturing. So the automation pieces AI really help with not having as much manual intervention and that some of that information's already captured and gives the insights a lot faster.
  • Positive impact, saving time and money by getting that data and insights we're able to make changes and to increase efficiency.
  • Negative impact. It's not necessarily a negative impact, but I'd say the pain point and challenge is just being able to keep up with the manual maintenance, with the speech analytics piece to capture the trends that we found in the data.
N/A

Do you think Verint Speech and Text Analytics delivers good value for the price?

Yes

Are you happy with Verint Speech and Text Analytics's feature set?

Yes

Did Verint Speech and Text Analytics live up to sales and marketing promises?

Yes

Did implementation of Verint Speech and Text Analytics go as expected?

Yes

Would you buy Verint Speech and Text Analytics again?

Yes

I do a lot of evaluations that are not related to interaction, but I'm storing the data within Verint Speech and Text Analytics because we have the coaching opportunities. There's other stuff we can do with the data by having the evaluations there. So the speech analytics doesn't necessarily benefit me in that capacity at this time, but maybe future state. There's more that I could do with the coaching sessions or tying in the users that have standard evals, but also have interactions and phone calls and kind of giving a full picture there

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    commented a year ago
    Hi there – thank you so much for taking the time to leave a review for Verint Speech and Text Analytics! We were thrilled to read about how our solution has helped streamline your processes and enhance the experience for your users and patients. We understand that the platform also had a positive impact on your efficiency and ROI. We acknowledge the challenge of keeping up with manual maintenance and are continuously working on enhancements to address this. Your comments help us understand where we can focus our efforts to make the product even better. If you have any further suggestions or need specific assistance, please reach out to your customer service representative. Your continued feedback is crucial as we strive to improve our solution. Keep up the great work! Cheers!

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