Get customer’s requirements on paper - text and speech recognition with Verint
September 30, 2024

Get customer’s requirements on paper - text and speech recognition with Verint

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Speech and Text Analytics

Verint speech and text analytics is used in speech analysis of customer calls - product kickoff, spec, demo calls and then summarising the sentiments of the customer related to the product. This is also helpful in generating a textual summary of the call and then later can be used by productologists at our company for future communication with the client

Pros

  • Transcript generation
  • Sentiment analysis
  • Report generation
  • Visual summarisation

Cons

  • Scope of error index can be improved
  • Costing can be reduced
  • Portal can be made more handy
  • The integration with API can be more simpler
  • Market growth
  • Better communication with customers
  • Transcripts help in documenting customer data
  • Return on investment is high
This platform offers a wide range of features inclusive of the transcript generation which is text analysis and speech analysis. This helps in tracking the customer requirements and getting them a product they desire. Also the API integration with other tools have a scope of improvement. The UI can be improved and costing can be reduced

Do you think Verint Speech and Text Analytics delivers good value for the price?

Yes

Are you happy with Verint Speech and Text Analytics's feature set?

Yes

Did Verint Speech and Text Analytics live up to sales and marketing promises?

Yes

Did implementation of Verint Speech and Text Analytics go as expected?

Yes

Would you buy Verint Speech and Text Analytics again?

Yes

Well suited- where you wish to analyse the customer sentiments, find out what they are looking for and offering them a good deal to get market growth of business

not well suited- for those small scale organisations where the approach is more on digital marketing and advertising. As the cost is slightly high, startups are not suitable to use this product

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    commented a year ago
    Hi there – thank you for your review of Verint Speech and Text Analytics! We’re pleased to hear that our solution has been beneficial for transcript generation, sentiment analysis, report generation and that it has helped you understand customer sentiments better and improve communication. Your feedback on areas for improvement, such as error index, cost, and API integration, is invaluable. Finally, we appreciate your comments on usability and will strive to make the user experience even more seamless. If you have any further suggestions or need assistance, please reach out to your customer service representative. Keep up the great work! Cheers

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