Key call drivers | TrustRadius

Overall Satisfaction with Verint Speech and Text Analytics

Use Cases and Deployment Scope

I use Verint Speech and Text Analytics for Speech categories. transcription concerns, and speaker separation.

Pros and Cons

Pros

key call drivers
identify particular incentive product roll out offers

Cons

syntax speech to AQM, crossover
transcription
phrase match

Return on Investment

small population
needle in haystack effect

Usability

7

Key Insights

Do you think Verint Speech and Text Analytics delivers good value for the price?

Not sure

Are you happy with Verint Speech and Text Analytics's feature set?

No

Did Verint Speech and Text Analytics live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Speech and Text Analytics go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Speech and Text Analytics again?

Yes

Likelihood to Recommend

across BOB.

Evaluating Verint Speech and Text Analytics and Competitors

Products Replaced

No

Key Differentiators

Ease of Use

Comments

Please log in to join the conversation

Adrienn Tordai
commented a year ago
Hi Theresa – thank you for your review of Verint Speech and Text Analytics! We're glad to hear that our solution has been effective in identifying key call drivers and other insights. We also appreciate you listing a few areas in need of improvement, such as transcriptions and phrase matching. If possible, please expand on your experience with these features so we can continue to grow the product in a way that works for you and users like you. Feel free to update this review any time in the future. Keep up the great work! Cheers!