Great Speech Product
September 10, 2025

Great Speech Product

Kristen Martinez | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Speech and Text Analytics

In our organization, We use Verint Speech and Text Analytics for quality monitoring and analyzing call transcripts

Pros

  • Transcripts
  • Call Summary
  • Quality Analytics

Cons

  • In my experience, there is room for improvement in Verint Speech and Text Analytics with Integration with Cisco
  • In my opinion, there is room for improvement with Medical Terminology in Verint Speech and Text Analytics
  • I think Latency has room for improvement with Verint Speech and Text Analytics
  • Quality Score
  • Identifying issues within IVA
I gave Verint Speech and Text Analytics this usability rating because, in my experience, I haven't encountered many issues within the scope of my role

Do you think Verint Speech and Text Analytics delivers good value for the price?

Yes

Are you happy with Verint Speech and Text Analytics's feature set?

Yes

Did Verint Speech and Text Analytics live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Speech and Text Analytics go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Speech and Text Analytics again?

Yes

If asked, I think I am likely to recommend Verint Speech and Text Analytics to a colleague for Latency and scaling

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    commented a month ago
    Hi Kristen! Thank you for your review of Verint Speech and Text Analytics. We are glad to hear its been helpful for transcript analysis call summaries and quality insights and we appreciate your feedback on Cisco integration medical terminology and latency. If anything has changed since you last shared your feedback we'd love to hear your updated experience. Have a great day!

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