Item: Verint Speech and Text Analytics
Rating: 9
Author: James Craig

Overall Satisfaction with Verint Speech and Text Analytics

Use Cases and Deployment Scope

In our organization, we use Verint Speech and Text Analytics for quality management

Pros and Cons

Pros

identify missed opportunities

Cons

In my experience, there is room for improvement in Verint Speech and Text Analytics with non standard word recog

Return on Investment

The impact Verint Speech and Text Analytics has on our organization's overall business objectives is the ability to identify areas for improvement

Usability

I gave Verint Speech and Text Analytics this usability rating because, in my opinion, Verint Speech and Text Analytics category creation not intuitive

Key Insights

Do you think Verint Speech and Text Analytics delivers good value for the price?

Yes

Are you happy with Verint Speech and Text Analytics's feature set?

Yes

Did Verint Speech and Text Analytics live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Speech and Text Analytics go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Speech and Text Analytics again?

Yes

Other Software Used

Cisco 2000 Series Connected GRID Routers (CGR 2000), Built for Teams

Likelihood to Recommend

If asked about Verint Speech and Text Analytics, I think I am likely to tell a colleague that, in my experience, transcription quality isn't accurate for non common words

Comments

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Adrienn Tordai
commented a month ago
Hi James! Thank you for your review of Verint Speech and Text Analytics! We're glad to hear the solution helps you identify missed opportunities and drive improvement and we appreciate your note on non standard word recognition and category creation. If anything has changed since you last shared your feedback we'd love to hear your updated experience. Have a great day!