The ability to do call studies providing actionable insights

We use Verint Speech and Text Analytics to focus on what customers are saying on the calls, provides greater in-depth data than surveys. We then are able to do call studies providing actionable insights back to the business pointing out concerns and what works well. These problems can be from payment issues, website issues, to marketing material concerns. We can compile all of the data into call studies that present these actionable items that can be addressed to resolve CX concerns.