Quality Speech Analytics Tool
September 09, 2025

Quality Speech Analytics Tool

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Speech and Text Analytics

I use Verint Speech and Text Analytics to identify compliance to scripting and call flow behaviors. To search for trends. To automate quality metrics and compliance.

Pros

  • Makes it easy to view results in different ways
  • Allows for historical speech analysis
  • Allows for external data to be used to filter and enhance results

Cons

  • enhanced transcription. with work from home, and callers using cell phones, can impact transcription abilities
  • RIF of QA agents
  • Increased speed in voice analytics
I think Verint Speech and Text Analytics is very easy to use
Verint Speech and Text Analytics is much more robust and easier to use the speech capabilities (including historical) Tethr was much quicker to incorporate customizations

Do you think Verint Speech and Text Analytics delivers good value for the price?

Yes

Are you happy with Verint Speech and Text Analytics's feature set?

Yes

Did Verint Speech and Text Analytics live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Speech and Text Analytics go as expected?

I wasn't involved with the implementation phase

Would you buy Verint Speech and Text Analytics again?

Yes

It's great for scripting compliance, and insights to call flow behaviors.

Comments

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