First time venturing into using speech analytic technology
September 09, 2025

First time venturing into using speech analytic technology

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Speech and Text Analytics

In our organization, I use Verint Speech and Text Analytics for analyzing call interactions to provide insights via categories, terms and keywords.

Pros

  • Transcription
  • Trends
  • Analytics

Cons

  • Visualizations
  • Historical trends over longer periods of time
  • General trending analysis
We are new to using Verint Speech and Text Analytics and have found to use ability easy to understand, but a steep initial learning curve for setup.
First time venturing into using speech analytic technology

Do you think Verint Speech and Text Analytics delivers good value for the price?

Yes

Are you happy with Verint Speech and Text Analytics's feature set?

Yes

Did Verint Speech and Text Analytics live up to sales and marketing promises?

Yes

Did implementation of Verint Speech and Text Analytics go as expected?

Yes

Would you buy Verint Speech and Text Analytics again?

Yes

I think Verint Speech and Text Analytics helps to be able to near real-time provide analysis on trends and phrase being spoken on call to provide customer insights and feedback

Comments

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