Verint Speech and Text Analytics Review | TrustRadius

Overall Satisfaction with Verint Speech and Text Analytics

Use Cases and Deployment Scope

It really help to retain our customers. Helps in improving AHT and FCR

Pros and Cons

Pros

TRanscription
Really help us to main compliance posture
Emotion detection

Cons

To support other languages
Real time speech analytics

Return on Investment

Really positive . Improved Retention and FCR

Usability

8

We are really getting Good ROI . IT really helps with good insights to improve our KPis

Alternatives Considered

Observe.ai

Key Insights

Do you think Verint Speech and Text Analytics delivers good value for the price?

Yes

Are you happy with Verint Speech and Text Analytics's feature set?

Yes

Did Verint Speech and Text Analytics live up to sales and marketing promises?

Yes

Did implementation of Verint Speech and Text Analytics go as expected?

Yes

Would you buy Verint Speech and Text Analytics again?

Yes

Other Software Used

Calabrio Teleopti WFM, NICE CXone

Likelihood to Recommend

For Compliance requirements and for Customer retention

Evaluating Verint Speech and Text Analytics and Competitors

Products Replaced

Yes - Observe.ai

Key Differentiators

Cloud Solutions
Scalability
Integration with Other Systems
Ease of Use

Cost and flexibility

Evaluation Lessons Learned

Cost and Flexibility

Comments

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Adrienn Tordai
commented a year ago
Hi Anil – thank you for your review of Verint Speech and Text Analytics and also for sharing this on LinkedIn! We're glad to hear that our solution helps retain your customers and has achieved improved retention, FCR, and other positive ROIs. Your positive feedback on transcription, compliance posture, and emotion detection is greatly appreciated. We also value your input on areas for improvement, such as support for other languages and real-time speech analytics. If you have any immediate issues in need of attention, feel free to reach out to your Verint team. Keep up the great work! Cheers!