To improve NPS levels
September 10, 2025

To improve NPS levels

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Verint Speech and Text Analytics

We use it mainly for CX reasons. We can do lots of analytics there. Also our customer complaints division is also using to pin main problem areas. We also use it for quality listening. It addressed pain points for our customers and also for our employees to solve these issues.

Pros

  • Quality management
  • Customer experience
  • Help agents to overcome some common issues

Cons

  • You have to have a specific team to do analytics.
  • You should be there to dig. It is also a good thing
  • the tool itself may tell some issues
  • Improve on nps scores
  • Redesign some processess
My team say when you understand then it is really fun to use

Do you think Verint Speech and Text Analytics delivers good value for the price?

Yes

Are you happy with Verint Speech and Text Analytics's feature set?

Yes

Did Verint Speech and Text Analytics live up to sales and marketing promises?

Yes

Did implementation of Verint Speech and Text Analytics go as expected?

No

Would you buy Verint Speech and Text Analytics again?

Yes

I am responsible of a 3000 seat call center. This tool meets our expectations. But we have a specific team to do analytics and son on on these tool.

Comments

  • Adrienn Tordai | TrustRadius Reviewer
    Adrienn Tordai
    commented 3 days ago
    Hi there! Thank you for your wonderful 10/10 review of Verint Speech and Text Analytics. We are glad to hear its helping your teams elevate customer experience identify key pain points and support quality efforts across such a large call center. We also appreciate your general note regarding improvements. Feel free to expand on this feedback so we can continue improving the solution in meaningful ways. If anything has changed since you last shared your insights we'd love to hear your updated experience. Have a great day

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