Item: Verint Speech and Text Analytics
Rating: 8
Author: Trevor Kearney

Overall Satisfaction with Verint Speech and Text Analytics

Use Cases and Deployment Scope

In our organization, We use SA to determine call drivers and call topics across 42 departments that cover risk and investment products.

Pros and Cons

Pros

Provides trending results
Associated of call time, hold time, etc. by topics

Cons

Needs improvement with the speech to text transcriptions
Open up to more categories under entry level packages
Ability to have more projects without the need for separate severs

Usability

I gave Verint Speech and Text Analytics this usability rating because, in my experience, in Verint Speech and Text Analytics Some functionality is difficult to use such as form designer.

Key Insights

Do you think Verint Speech and Text Analytics delivers good value for the price?

Not sure

Are you happy with Verint Speech and Text Analytics's feature set?

Yes

Did Verint Speech and Text Analytics live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Verint Speech and Text Analytics go as expected?

Would you buy Verint Speech and Text Analytics again?

Yes

Likelihood to Recommend

If asked, I think I would recommend Verint Speech and Text Analytics to a colleague because, in my experience, Verint Speech and Text Analytics is Great for determining call drivers

Comments

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Adrienn Tordai
commented 5 days ago
Hi Trevor! Thank you for your review of Verint Speech and Text Analytics. We're glad to hear the solution helps you surface call drivers and trends across such a large and diverse set of departments. We also appreciate your feedback on transcription accuracy category limits and usability. Insights like these help us continue refining the experience. If anything has changed since you last shared your feedback we'd love to hear your updated experience. Have a great day!